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Business Profile

Garbage Removal

Vogel Disposal Service Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Vogel Disposal Service Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vogel Disposal Service Inc has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vogel Disposal Service Inc

      121 Brickyard Rd Mars, PA 16046-2911

    • Vogel Disposal Service Inc

      PO Box 857 Mars, PA 16046-0857

    • Vogel Disposal Service Inc

      PO Box 857 Mars, PA 16046-0857

    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/19/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      Regards,

      There is no notice of increase, the bill just is just increased without notice. We no longer have a choice for a different company in the area, and vogel is taking advantage of a monopoly since they have acquired the smaller garbage companies in the area.

      ******** ******

      Business Response

      Date: 12/30/2022

      Hello,

      In reference to this claim, first this was a customer that we had acquired from another company.  We kept all customers at the rate they were at for over a year which was extremely low.  We did not increase any of those customer until a year later of which we do notify the customers on the bill that there has been an increase.  Each year we evaluate and may increase at that time.  The service level that this customer is actually on is something we don't even offer but have kept the customers that were at this service the same.  We can do a rate increase & again the customers are notified on the bill when we do that. 

      If you need any further information, please let me know.

       

      thank you

       

      Sherri Ann D*******

      Vogel Disposal Service

       

    • Initial Complaint

      Date:11/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My garbage is not picked up at least two or three times a month. I have to call them numerous times to get any action. I also thought garbage and recycling was kept separate, not with Vogel. They dump it all in the back of the same truck.

      Business Response

      Date: 11/28/2022

      Hello,

      There has been an issue with this street being blocked off due to construction the last few months.  We were unable to get down the road only certain times per the crew working on it.  We sent someone back daily to check to see if we were able to get down to service our customers.  

      We don't combine the trash/recycle, we have a truck for each.

      We were told the construction has been completed & we should be able to resume to provide service weekly to our customers & every other week recycling service.

      Please let know if you need any further information.

      Thank You 

      Sherri Ann D*******

      Vogel Disposal Service

      ********************************

      ###-###-####

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.



      *** ****** ** ** ******** **** ****** ** * ****** ** ***** **** ** **** **** **** ** *** ********



      Regards,



      ******* ********

      Business Response

      Date: 04/29/2024

      ***** ****** ******** ***************************
      ***** **** *** *** **** ** **** **
      ******** **** ********* ******* ******** *******
      *** ****** ******** ****** *************************


      Hello,

      This is in response to the above case #.

      The customer states that the service is inconsistent,  reviewing the account it seems that there is an issue with the street being blocked for several weeks making it unable for us to get the trash picked up.  There were also occasions where there were cones blocking off the road.  

      Each time the customer did call in letting us know that we did return the next day to get their container emptied.  This is an issue that is not in the customer nor our control when people park their vehicles making is impossible to get a truck down it to service customers.

      Unfortunately, this customer has cancelled their service with.

      We are sorry for the inconvenience this caused the customer, but do try to get the issues resolved.

      Thank you 




      Sherri *** D*******

      Vogel Disposal Service, Inc

      ************

      *************************

       

    Vogel Disposal Service Inc is NOT a BBB Accredited Business.

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