Reviews

This profile includes reviews for Topline Heating and Air's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Topline Heating and Air

  1103 Ranck Mill Rd Lancaster, PA 17602-2502

  
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  Topline Heating and Air

  5051 Horseshoe Pike Honey Brook, PA 19344-1365

  

Review Details

• Review fromPaul G

  Date: 05/24/2025

  On 5/22/25 Topline brought inadequate equipment to my home and tried to install the wrong equipment. Furthermore, they weren't even installing it, per the agree upon installation requirements. I ordered an immediate stop of all work progress and demanded that someone contact me for proper resolution. It's now 5/24/25 and I haven't heard a word from anyone. I removed old equipment, to make room for install & I have been left with no means to heat my home, when temps are dropping into the 30's this weekend. They left the equipment here, unfinished and did not even clean their mess. They completely abandoned the job and ceased all communication with me. I have called the office, was informed I would receive a call back and I have not. Nothing that was agreed upon, was even being attempted to be done. They basically thought they would bring a furnace & condenser to my house, stick it in my basement and call it done. I refused to accept the service, ordered all work to stop, until the proper people could contact me to remedy the situation with the proper equipment and install expectations. I have not heard a word, since the install crew left. Its been 3 days and I have unfinished work and equipment sitting on my property. In which I'm expected to pay for. I refuse to pay for these horrible services & inadequate equipment. I have tried to resolve the issue and have been ignored & left with no way of heating my home, when temps are in the 30's. Very unhappy with this company. I have been lied to, manipulated and then abandon to have to jump through all these hoops for a resolution, all while still being expected to pay. They only get 1 star and that's only because I have to give at least one star. My rating is zero!

• Review fromLaurie T

  Date: 03/17/2025

  This is to add to my review as I didn't have enough space to finish but john the sales man told us we had everything we needed to have to furnace hooked up and @ the cost of over $12,000 we were told that we never requested a cold air return and also told from someone different that my husband refused to let them hook one up which is a lie why would someone not want a cold air return we were told by more than one tech they do not run duct work and that was why we didn't get a cold air return after turning the furnance off for a month our electric bill drop by 0ver 3000 kwh but the rude arrogant tech Mike told us our electric bill was high by all the extra fans we have running and other stuff we have plugged in will if that is the case then why after a month with still using the extra fans and all the same stuff plugged our electric bill dropped by over 3,000 kwh that is a big difference all the times they have come out here for the last 4 months and no one can tell us why this furnace is supposed to be 96% efficient an d yet it is causing our electric bill to be over $1,000. there techs do not know who to install or fix their products

  Topline Heating and Air

  Date: 03/19/2025

  Hey ******, we are sorry for the inconvenience. We pride ourselves in our service here at Topline Heating and Air. We have our managers reviewing this case currently and will be reaching to help resolve the issues you are having. We are willing to reimburse your electrical bills for this month. We have added the cold air return on 3/13 to help resolve the high electrical bill issues.

  Laurie T

  Date: 03/20/2025

  Well I hope you really do resolve this but I also feel it is more than just the cold air return. A wifi thermostat was also installed we were told that would make the furnace switch to emergency heat when temp outside was below 30 which it did not and never has we have told all techs and everyone that we have spoken to about this issue. nothing gets done until after the temp outside is above 40 which we have also told everyone it works fine when temps are above 40 outside.

• Review fromJason H

  Date: 01/22/2025

  Heating system still not working tired of making appointments with no shows. Don't understand why when it's -2 outside I'm still waiting a week for someone to show up

  Topline Heating and Air

  Date: 01/27/2025

  Hello, *****

   

  We take pride in our installations and service. We apologize for the delayed service. 

  Topline was out on a service call on 1/27/2024. Our technician found the mini split system running at manufacture specifications. Due to the condition of the windows and other parts of the home that were out of our control the mini split were not able to keep the temperature on below average temperatures days.

• Review fromBarbara S

  Date: 01/17/2025

  I bought a mini unit for air conditioning and heating and the unit isnt big enough for my living room. ****** came out and said it was under Estimated my house was 66 and it was set at 78. Admit it was Underestimated. and they said theyd take care of the problem but three weeks later I know they never called about it and its cold in here. Im 72 yearsold and he also said that my electric bill would be around 201st electric bill from them was 326 a month. He said they take care of it. And the worst by Monday or Tuesday and Wednesday its supposed to be down below -20 windchill. Its gonna be very cold and Im not to be cold at my age. How much ****** for this unit and they said theyd back everything . The secretary talk to my son today and he said hed let him know what whats going on and have him call but hes never called. I like to have it straightened up. They should back up there work they do.

• Review fromRobin D

  Date: 12/08/2024

  The heating consultant that came out ******, was a shyster. The application was to be in my name with my child as a co signer. Not only did he not add my name he lied about the interest rate and monthly payment amount. My furnace was installed on Friday and they can come back Tuesday to uninstall it.

  Topline Heating and Air

  Date: 12/10/2024

  Hello,Per our records we completed the installation of our signed contract as well as the financing application. All of our estimates as well as the financing is reviewed with the customer before signing any documents. Our project manger spoke with the finance company as well as the applicant and everything was good on our end.

• Review fromJeffrey P

  Date: 11/08/2024

  Will not fixs the product and keeps giving us a round around

  Topline Heating and Air

  Date: 11/14/2024

  Hi *******, we take great pride in meeting all of our customer needs. I show on our end that we were out at your property on 11/6 and the office will be in touch with this morning to hear any of your concerns.

• Review fromRichard E

  Date: 08/16/2024

  called topline and they came two days later. ******** took time to explain and answer questions. he made me a good offer for a minispilt air and heat system. they are here installing it right now, they are very respectful of us and our home. more after they are done.

• Review fromcarmen c

  Date: 06/25/2024

  Very disappointed with this company. Their mistakes have cost me time and money. sad that I have to continue to have water leaking into the wall and now breaker box, causing mold and mildew to grow in the room downstairs. So far, they've had to be called back twice now a third time. Call them on the 6/24 gave me an appointment for the following month 0n the 8th with water leaking on my breaker box. Bad workmen ship that can cause a fatal fire .

  Topline Heating and Air

  Date: 06/26/2024

  We at Topline take great pride in providing the best customer experience and the best HVAC installations in the industry. With over 300 installs a month if any problems arise we rectify them as quickly as possible. We have also been working with this customer to get them moved up on the schedule to better assist them.

• Review fromThomas S

  Date: 06/21/2024

  So far so good the sales manager left here and we both feel he respected our concerns with honest answers so we purchased a mini split system yet to be installed we will see I've read good reviews and bad complaints but im a good judge of character .....

• Review fromKathi H

  Date: 12/14/2023

  TopLine made a repair to a 12 year old heater and relocated my compressor. I can't say enough good things about these guys! They were prompt, polite, conscientious and meticulous.