Complaints
This profile includes complaints for S & T Bank's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/28/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* *****shamed of the predatory nature of only assisting customers if they take part in some sort of additional program. Especially as, again, I never received notification of the overdraft in the first place or else I wouldn't have continued to use the card throughout the week. I mean there were $36 overdraft fees applied to $2 purchases.Business Response
Date: 03/30/2025
Good evening. We are actively researching this complaint and will be in touch with the customer by Tuesday, April 1 to help resolve their issue. Thank you.Business Response
Date: 04/08/2025
I am following up on complaint # ******** regarding our customer, ********* *****. We have left several voicemails for the customer, without a return call.
The customer was refunded $252 in overdraft fees on 3/31/25. I am requesting this complaint be closed-resolved. Please reach out if you need additional information. Thanks.
****
**** E. *******
Director of Customer Strategy & ExperienceInitial Complaint
Date:11/25/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.From: ****** ****** <*************************************************************************************************************>
Date: Fri, Dec 6, 2024 at 10:44 AM
Subject: Complaint #********.
To: Better Business Bureau <***********************************************************************************************************************************************************>BBB, Complaint Department,Re: Appeal for Intervention in S&T Bank DisputeI am writing to follow up on my previous complaint regarding the issues I experienced with S&T Bank. As per your instructions, I reviewed the bank's response and the letter addressed to me, stating their preference to handle the matter internally without third-party involvement.However, I contacted Mr. ** **** ******, the highest authority in the complaint department, at the phone number provided in their letter. During our conversation, Mr. ****** informed me that he was drafting a letter to the BBB, reiterating their decision to decline third-party involvement, citing security concerns for their clients' information. He also mentioned that a rejection letter would be sent to me.I explained to Mr. ****** that this response had already been received and assured him that I personally authorize the BBB to access my information. Given S&******'s reluctance to resolve this matter, I respectfully appeal to the BBB to intervene and investigate this case further.Notably, the S&T Bank manager not only persuaded me to open an account but also encouraged my husband to do the same. I believe this additional information warrants a thorough examination of the bank's practices.Thank you for your attention to this matter. I eagerly await your response and resolution.Sincerely,****** *********************************, ** 15235Mobile: ************
ither of our accounts. After two weeks, I revisited the branch and spoke with the manager, who promised to investigate and follow up with me. When I didn&#**;t hear back, I went to the bank again and learned that we had been misinformed.Business Response
Date: 12/02/2024
Re: ****** ****** - ID ********
Please be advised that S&****** does not respond to any third parties' inquiries concerning our customers' personal, confidential banking information, unless we are under a legal obligation to do so.
S&****** strives to be the most trusted community bank in every market we serve, with every product and service we deliver. Our mission calls for us to build relationships rooted in excellent performance and long-standing trust. We will contact the customer directly to address their concerns.Please let me know if you need any other information.
Sincerely,
*. **** Miller
SVP, Director of Consumer Banking Risk and Operations
****************************;
PO Box 190
*******, ** 15701
************
**********
MEMBER FDICCustomer Answer
Date: 12/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.***: ****** ****** <****************************>
Date: Fri, Dec 6, 2024 at 10:44 AM
Subject: Complaint #********.
To: Better Business Bureau <*******************************************************************************>
BBB, Complaint Department,
Re: Appeal for Intervention in S&T Bank Dispute
I am writing to follow up on my previous complaint regarding the issues I experienced with S&T Bank. As per your instructions, I reviewed the bank's response and the letter addressed to me, stating their preference to handle the matter internally without third-party involvement.
However, I contacted Mr. ** **** ******, the highest authority in the complaint department, at the phone number provided in their letter. During our conversation, Mr. ****** informed me that he was drafting a letter to the BBB, reiterating their decision to decline third-party involvement, citing security concerns for their clients' information. He also mentioned that a rejection letter would be sent to me.
I explained to Mr. ****** that this response had already been received and assured him that I personally authorize the BBB to access my information. Given S&******'s reluctance to resolve this matter, I respectfully appeal to the BBB to intervene and investigate this case further.
Notably, the S&T Bank manager not only persuaded me to open an account but also encouraged my husband to do the same. I believe this additional information warrants a thorough examination of the bank's practices.
Thank you for your attention to this matter. I eagerly await your response and resolution.
Sincerely,
****** ******
******************************************************************************
Mobile: ************Customer Answer
Date: 01/14/2025
From: ****** ****** <****************************>
Date: Mon, Jan 13, 2025 at 7:07 PM
Subject: Complaint #********.
To: ********** Bbb Info <*******************************************************************************>, Bbbcommunity Info <***************************************************************************>
Better Business Bureau,
To Whom It May Concern,
I, ****** ****** have been notified by the S&T that the bank has investigated and they are going to compensate me according to our original agreement. Therefore, since they are complying with their original contract, I am requesting withdrawal of my complaint# ********. Please kindly close my case.
I sincerely appreciate your time and effort.
Warm regards,
****** ******Initial Complaint
Date:07/12/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I opened a personal checking account with S&T Bank on February 12, 2024 through there promotional offer. The promo code is ********** The requirements of the promotion is to have two direct deposits a month of $500 + each. Attached are the terms of the promotions along with the documents that I signed. The account was opened with *** ***** ****** *** ** *** ************* ***. office. I specificly choose the option to opt out of overdraft protection both verbally and in writting. On June 6th 2024, my account was overdrawn and I was assessed the fee. I reached out to S&T's customer service and spoke with Amanda on June 6th. I explained that I never signed up for over draft protection and the debit should have been rejected. Amanda refunded the overdrawn fee and made an notation on the account of the incident.
S&T Bank informed me on July 11th, 2024 that I didn't qualify for the $300 bonus because my account was overdrawn on June 6th 2024. I explained that this fee was charged in error on S&T end and it was refunded the same day. S&T insisted that I didn't meet the requirements and will not pay out the bonusBusiness Response
Date: 07/12/2024
Please find attached S&T's response to this complaint.
If you need anything further, please reach out.
Thank you,
Bobbie W*****
Initial Complaint
Date:05/08/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Still awaiting resolution
Regards,
*** *****Business Response
Date: 05/11/2023
*** ** ******** * *** *****
Please be advised that S&T Bank does not respond to any third parties' inquiries concerning our customers' personal, confidential banking information, unless we are under a legal obligation to do so.
S&T Bank strives to be the most trusted community bank in every market we serve, with every product and service we deliver. Our mission calls for us to build relationships rooted in excellent performance and long-standing trust. We will contact the customer directly to address their concerns.Thank you,
****** ******
S & T Bank is BBB Accredited.
This business has committed to upholding the BBB Standards for Trust.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.