Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

JS All Things Plumbing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This plumbing company was called to ***** an issue with no water pumping from my well at my home. It was not called into their service number as an emergency just as standard time. The day after I called 2 plumbers arrived, 2 trucks, 1 older man and 1 younger man. They immediately were hurried and disinterested in being here. They went down to basement in a hurry. They explained they werent sure it was a plumbing issue and needed to check the electric. The older man informed me they were gonna test the wire between the basement and the well. He sent the younger man to test outside while he tested inside. I could tell the younger man was knew and didnt have much experience. Within 5 mins they stated I had a bad wire in underground from my basement to the well pump area. They explained this isnt something they can handle but could quote the work. They immediately left. From start to finish they were there 10 mins. A few days later I received an estimate to replace the wire to the well for $2,656 and a bill for $275 for their 10mins of time. Later that same day that JS Plumbing came for service I called an electrician to get a 2nd opinion, he suggested I call an actual well pump service as they would do the testing and replacement if needed. I called a well service who came the next day. They tested the well wiring, it was fine, they tested the well and determined the well pump was not working. They pulled the pump up and saw several areas on the wiring frayed from use and banging in the well hole. They gave me a quote on the spot to replace the wire down the hole, the pump and add tubing to protect the wire in the future. I went ahead and had them do the work. Once it was all complete the water was once again running. This price was equal to JS Plumbing just digging a hole from the house to the well and replacing a wire that didt need replacing. All because the plumber was unqualified to perform this service.

JS All Things Plumbing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.