Complaints
This profile includes complaints for Pellas Automotive LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
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Initial Complaint
Date:11/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is resolved , but unsatisfactory to me. Although the charge for parts not installed was removed from the bill, the cost of the towing was simply increased to compensate. I paid the requested amount only out of necessity to get the repair process moving along.The end result was me paying an absolutely absurd cost of $250 for a short tow. They wanted another $150 for the tow to a shop that will repair the vehicle. To put the absurdity of these charges into perspective, calls to other local tow services quoted no higher than $85 for the same tow. Further, the cost of the second tow alone increased by $30 from the original price I was given.
So resolved should be used loosely here as it's more like I just buckled and paid him so I can have my vehicle fixed and back on the road.
rs that my insurance won't cover because he told me to cancel the claim bc he could fix it. Never did he ever mention anything about even a possible chance he wouldn't be able to fix the vehicle until after the claim was already closed. That's not absolutely required, but seems at least fair given how it all went down. At the least don't charge me for parts for work you never did. Now he's holding my vehicle hostage and won't tow it to the mechanic that can do the work until I pay for these parts/labor for the repairs he couldn't complete as promised. Nothing has been paid to him yet
Regards,
***** ********
Business Response
Date: 11/27/2023
Dustin Pellas <***************************
2:26 PM (1 minute ago)
to me
Good afternoon,
This complaint has been resolved as of today. The customer came into our facility today at 02:07pm to pay his tow bill. The customer is having the vehicle towed from our facility. If you should have any questions or concerns please reach out to us.
Email: **************************
Amanda S**** - Dispatch
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