Business Profile
Computer Services
Absolute Softech LtdAbout
This business has 1 alert
Important information
- Additional Info:In our May 9, 2016 correspondence the BBB requested information from the company regarding certain company policies, its sales representatives' practices, promotional literature, return/refund policies, a description of how it generates customers and the like. The company failed to respond to the BBB inquiry and did not submit the requested information. Without this information, the Bureau may not have current information concerning such things as the company's management or its nature of business.
- Additional Info:
- Do not download software from unknown sources or “click” open links, attachments, or images in unsolicited emails, text messages, or pop ups.
- Proceed with caution if you receive a random tech support pop-up alert/warning asking you to call a number to fix your computer.
- Never give an unknown party remote access to your device.
- Don't be pressured into buying a computer security product that may be worthless or available elsewhere for free.
- Do not download software from unknown sources as it could be malware — software designed to access your computer and your personal information.
- Never give your passwords on the phone.
- Never provide your credit card or financial information to people or businesses you don’t know.
- If you need help with your computer, call the manufacturer or software company directly and ask for help.
- Do not download software from unknown sources or “click” open links, attachments, or images in unsolicited emails, text messages, or pop ups.
About This Business
Absolute Softech Ltd is third party independent online service provider for technological support services to the end user. These services may be offered by the brand owner of the product free of cost but they offer these services on fee basis as the one time or subscription basis for a specific time period. Absolute Softech Ltd disclaims any type of the partnership, sponsorship, endorsement or affiliation with the brand owner of any product for which the services are provided. In case any brand, Trade mark, Product name or any Intellectual property is used anywhere then it is only for referential in nature and reflect no affiliation, partnership or sponsorship
Absolute Softech Ltd offers various services
Network Security
Smart & Phone
Internet Browser
Software Installation
Virus Removal
Printer
Wi Fi Setup
Routers Setup
And more
Absolute Softech Ltd offers various services
Network Security
Smart & Phone
Internet Browser
Software Installation
Virus Removal
Printer
Wi Fi Setup
Routers Setup
And more
Business Details
- BBB File Opened:
- 2/11/2016
- Business Started:
- 3/12/2014
- Business Incorporated:
- 6/20/2016
- Type of Entity:
- Corporation
- Business Management:
- Mr. Sumit Kumar, Director
Additional Contact Information
- Principal Contacts
- Mr. Sumit Kumar, Director
- Customer Contacts
- Mr. Sumit Kumar, Director
- Fax numbers
- Primary Fax: (717) 685-3200
- Additional Email Addresses
- Primary: Email this Business
Additional Information
- Refund and Exchange Policy
- Refund Policy
Absolute Softech Ltd is provides the technology support services which are irrevocable and non-tangible. ABS does not refund the amount after the services are rendered and delivered as required by the customer. Our main motive is to provide the customer satisfaction through our services in the most competent manner but as a client you are responsible to understand all terms and conditions when purchasing our services through the ABS website or through telephone.
The prime Objective of the ABS is the customer satisfaction therefore we are serving to the client in most competent manner. ABS most of the time honor the refund requests subject to that there is no satisfaction or resolution provided for your services by the company. To get the refund you have to follow simply the process to write an e-mail to our Customer support division and mention simply the refund reason and no resolution found on behalf of the Absolute Softech Ltd.
For Stand-alone/incident based service requests:
After Receiving of your refund request, our executive will work on it with you to resolve the issue once again and removal of your dissatisfaction within 30 days of the submission of your request.
After making all efforts by our executive team you are still not satisfied with our services and we found that our services or product are defective, then we will acknowledge your request and refund the amount which we have charged for our services or product.
In case ABS has provided the multiple services or product as a package and some client is not satisfied with the one or any of the part of service or product then the refund shall be on the pro rata basis and accordingly the refund claim shall be settled.
In case ABS has provided the service stand alone and partial a part of the client is satisfied with one part of the service and not with the other part then the refund amount shall be calculated on pro arts basis and accordingly the refund claim shall be settled and refunded.
For PC Support plans:
In case the client has availed the plan and he is not satisfied even with single call request then the amount of that particular month shall be refunded without asking any question as a matter of commitment to our service levels for monthly PC support plans.
PRICING AND BILLING POLICIES
Absolute Softech Ltd charged the price as per the rates and plan displayed on the website or mutually agreed between the ABS and client over the recorded telephonic conversation and shall be effective from the date when you sign up on the website and requested to start any plan or package of the services or the products and the service charges shall be effective from this date.
The Service plan charges includes all taxes, levies, or duties imposed by taxing authorities of USA, related to consumption of goods and services. You shall be responsible for payment of all taxes, levies, or duties, if levied any, in your country with respect to our provision of services to you.
When making the payment a valid credit card is required for paying accounts. We reserve the right to accept or reject the payment made through credit cards.
As a policy of confidentiality and privacy we never store information of the credit card of any client and we never charge any amount from your account without your explicit consent. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. - Referral Assistance
- Federal Trade Commission (FTC)-Federal
600 Pennsylvania Avenue, N.W.
Washington DC 20580
Phone Number: 202-326-2222
http://www.ftc.gov - Pennsylvania Attorney General-Harrisburg
Strawberry Square 14th Floor
Harrisburg PA 17120
Phone Number: 717-787-9707
Fax Number: 717-787-1190
http://www.attorneygeneral.gov - Business Categories
- Computer Services, Information Technology Services, Computer Consultants
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