We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Nursing Home

Redstone Highlands

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nursing Home.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Robert B

    Date: 09/28/2023

    This organization has a series of campuses. The **************** campus has a Villas section & a Veranda section. The Verandas are in a large building and have various sized apartments. Redstone has various levels of care avail able. In the independent care level there are residents and renters also called tenants. The residents pay an entrance in the range of $60,000 plus or minus depending on the room. Renters dont pay an entrance fee. I had planned to go in as a resident & there are certain advantages. However I ran into some concerns & decided I would rather be a renter for awhile and see how living there was before committing $60,000. While I was going to be a resident I could bring my own ******************* would put in a water line for $40. When I changed to a renter, it was no problem according to the sales person. I would get my 30% entrance fee back and would lose certain advantages. So I left the sales office figuring Id go in a rental. The next morning I got a call from upper management that since I was a renter I couldnt have my own fridge. At that point I decided Redstone wasnt for me. They apparently felt it was better to wait until someone willing to put down the $60K came along. However even if I had gone in as a renter I would still have to pay $40 for the unusable water line. I decided I wasnt going in at all but I still had to pay for the water line. As soon as I became a renter I was no longer wanted so by not allowing me the fridge I would probably prefer not to join. In addition to the fridge there was also a ceiling fan in the bedroom which I had to get installed myself. You see apparently none of the entrance fee, some of which was used to improve the facilities for the residents, was ever used to put lights in the bedroom ceilings. Again in as a renter I was no longer to install that either. BTW the handbook never said I couldnt have my fridge but it said I could install a dishwasher which would become their property.

Redstone Highlands is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.