Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****ined that we had not put on 5000 miles until now from December 2021. When he realized this, he said he would contact his manager. When he contacted his manager, Rob the narrative and he said, even though they were the ones that changed it last it was due to wear and tear and we would have to replace. He informed us it would cost $230 for the part and they would cover the labor.

  Business Response

  Date: 05/02/2024

  We have extended the offer to pay for Mr. *****'s oil plug and pan. 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my 2021 Rav 4 (still under warranty) to here to have an issue with the headlights looked at, as well as an issue with my interior fan making a loud screeching noise, both of which are covered under warranty. The service tech that assisting me said they could not find anything wrong with the car and said there was nothing they could do for me & suggested I call Toyota corporate, which I did immediately upon leaving. Over the next few weeks, Toyota brand engagement called me and the service manager at the dealership multiple times to gather more information, & made attempts to try to get me to drop my case/concern. I persisted & my case was escalated resulting in the dealership service manager Rob calling me directly. Rob asked me to come in again, which I agreed to. When I came in again we sat in my car and I replicated the interior fan noise for him. He claimed that he could not hear anything, despite many of my friends & family recently commenting on it. I even have video proof of the noise. We sat in a like model vehicle & repeated the same steps & it didn’t make any abnormal noises. When I insisted to Rob that it sounded different than my vehicle just minutes earlier, he became a bit hostile & would not even consider the fact that just because HE couldn’t hear it, that maybe others could. He just kept repeating “I can’t hear it.” When I asked if there was someone else who could listen to it he said no. I realized that he was unwilling to help me, so I asked what we could do about the headlight issue, since both times I was there it was daylight & impossible to realistically compare beyond them being on. He asked me to come back later that day to drive the similar vehicle at night & I agreed. He canceled, rescheduled, & then cancelled again, never returning my call after that. It is clear that this dealership isn’t taking me or my concerns seriously possibly due to my age & has no desire to help me seek any type of resolution without me involving others.

  Business Response

  Date: 04/01/2024

  Hello,
  
    The delay in our response was due to coordinating a time with Mr. ******* and the Toyota field Engineer to look at the Rav 4 as we could not deem anything wrong with it. March 27th, we did set up that meeting and no fix was deemed at this time as the vent noise was in the standard operating level even showing Mr. ******* a like model Rav with similar levels of air sound.
  
    Headlights needed adjusted to his preference. This will conclude our case with Mr. *******.
  
  Thank you.
  
   
  
   
  
  Brian M****
  
  General Manager
  
  Toyota of Greensburg 

• Initial Complaint

  Date:02/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  

  Most of what the dealer said in their response didn't happen. I made a deal, put a deposit down, shook hands, and assumed I had bought a new truck that would be ordered and available in a couple months. I stopped looking at other dealers during that time because I had a deal. Making up a story that I had returned to the dealer and left abruptly after being told that my trade value had changed never happened. In any case, I'm no longer interested in purchasing a new truck from this dealer. 
  
  
  
  Regards,
  
  
  
  ***** ***

  Business Response

  Date: 03/02/2023

  Regarding Complaint # ********
  
  We are quite disappointed to hear that the customer’s
  experience at our dealership was anything less than satisfactory.  As always, our goal is to make sure that our
  customers are treated with respect and in a professional, honest and fair
  manner.  We are very proud of our track
  record in this regard, but we recognize that there is always room for
  improvement and truly welcome customer feedback. 
  
  In this case, Mr. *** came into the dealership and began the
  process of ordering a new vehicle in June of 2022.  At that time, his trade was valued and it was
  noted on the paperwork that the quoted terms were an estimate and apply only to
  that date.  The language printed on the
  bottom of the quote states “Interest
  Rates, Pricing, Rebates and Terms are estimates, subject to change and apply
  only on (current date)”.  Mr. *** was
  also informed verbally that the value of his trade would be reassessed at the
  time the purchase was finalized due to changes in the conditions of the trade and
  changes in market conditions.  The market
  for used cars was very volatile at that time and we would never purposely
  mislead a customer, especially when there is a gap between the time that the
  original deal is discussed and the purchase is finalized.  When Mr. *** came back to the dealership to
  finalize the purchase, the market conditions for used cars had changed.  At that time, we informed Mr. *** that there
  had been a change in the value of his trade (our information was from the same
  source that had provided the trade in value in June 2022).  Unfortunately, Mr. *** left the dealership
  abruptly and did not give us the opportunity to address any of his concerns.
  
  To date, Mr. *** has not given us the opportunity to resolve
  this issue, but we invite the customer to reach out to us to allow us to work
  with him toward a satisfactory resolution.ell us why here...

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/30 /22 when doing service passenger side rear hub cap was not secured resulting in loss,contacted Toyota of Greensburg and have not received a response. Truck had 20 miles on it when this happened the first time. I would like the hub cap replaced.

  Business Response

  Date: 01/10/2023

  Dealership has ordered replacement hub cap at no charge to customer.