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Business Profile

RV Dealers

Keystone RV Center

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Paul T

    Date: 05/15/2025

    My experience with the service department at Keystone RV in ***********, ** has been horrible. I have a Forest River, Georgetown GT5 class A Motorhome. Calls are not returned. Follow up as promised are not fulfilled. Turn times for repairs are extremely long. Repairs are misdiagnosed. Avoid using this service department if you can.

    Keystone RV Center

    Date: 05/16/2025

    Thanks for your candid feedback ****. If you would like to discuss your concerns in more detail, feel free to reach out.

    **** ******* - Director

    ************

  • David P

    Date: 05/06/2025

    There were three things that we discovered needed to be fixed on my 2024 Forest River Sunseeker 2860DSF.: The key fob did not open the coach doors, the refrigerator got too cold freezing everything in the refrigerator compartment, and stitching was coming loose on the drivers seat.I contacted Keystone RV in ***********, ** in August 2024 and made an appointment for the next available time. I dropped off the unit on October 8, 2024.I got a call on January 20 (yes, more than three months after dropping it off) that the work was complete. I was told that the refrigerator and drivers seat were repaired. I asked about the key fob and was told that the key fob does not operate the coach doors, but operates the rooftop A/C. I questioned this and was told that it would be explained to me when I picked up the motor home. I contacted Forest River and someone from ************ contacted Keystone RV to explain what needed to be done to fix the key fob issue.Multiple phone messages left at Keystone RV were not returned. I sent multiple emails which were only replied to by an automated reply saying someone would contact **** called Keystone RV on April 22 and someone actually answered. I was told they are waiting on parts from ************. With camping season coming up I told them that we will pick up our motor home on May 2 whether the repairs are complete or not. I contacted Forest River to let them know this and was told that no parts have been ordered on this coach since last year.I picked up the motor home on May 2. I understood why the outside was dirty since it was stored outside, but the mud on the floor by the drivers seat should have been cleaned. When I got home I turned on the refrigerator and placed 6 water bottles inside. The next morning all 6 bottles were frozen.Incompetent service. Poor customer service. Seven months to fix three things and only one was fixed. Avoid Keystone ***********

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