Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Pool Service

A & M Pool Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Service.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromShelly P

    Date: 06/30/2022

    I have used this company for over 8 years and have recently had a 5 thousand dollar pool liner replaced in my in-ground pool. I have made 22 attempts at emailing, text messaging and voice mailing the company regarding the stains in my pool liner. The pool liner was installed using dimes to hold it in place at the edges. Once I finally reached the owner of the Company Stephanie who it the Mother of our Contact, Mike L*****, she advised it was my responsibility to come to their store to purchase stain removal products to eliminate the problem. I am completely dissatisfied with their customer service and was told that its pool season and to expect it. I will no longer use them to open or close our pool as they have been rude and completely unresponsive to a long term paying customer. I have pictures and texts to prove my above statements should they be needed. TERRIBLE customer service. If there was less than one star, I would give that.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.