Reviews

This profile includes reviews for Toll Brothers, Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Toll Brothers, Incorporated has 115 locations, listed below.

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  Toll Brothers, Incorporated

  1140 Virginia Dr Ft Washington, PA 19034-3204

  
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  Toll Brothers, Incorporated

  43089 Ryan Rd Unit 107 Suite 107 Ashburn, VA 20148-6768

  
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  Toll Brothers, Inc.

  10800 Sikes PL STE 100 Charlotte, NC 28277-8135

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  Toll Brothers, Incorporated

  141 W Main St Westminster, MD 21157-4445

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  Toll Brothers

  130 Business Park Dr Armonk, NY 10504-1727

Review Details

• Review fromVibe K

  Date: 05/22/2025

  I wanted to buy a home and I had a chance to talk to the sale *** at Tolls Brothers, and her name is ****** *********. She was so rude and impatient. She just told me all info was online and she just sounded like she wanted to get off the call from me asap. I think they need to have someone that is more respectful and polite to be their sales ***.

• Review fromGregory G

  Date: 05/08/2025

  I bought a house at *********** in freehold nj, after closing and living in the house a couple months, I reached out to the local construction manager and his assistant about various problems with the house, cabinets that were chipped, not cleaned, nail holes exposed, doors and drawers not properly aligned, molding around doors, off the walls, on 7 doors, shower tile off the wall, shower door not plumb, bathroom vanity with chips, bathroom vanity with hole exposed at faucet, cracked quartzite countertop ( was epoxied 15 months later but I had to pay and wasnt reimbursed) sliding glass door that can barely be opened when humid and movable door hits stationary door,also the molding around door is not plumb and is twisted. The outside pavers are missing sand in numerous places, the drain pipe from the gutter that goes into the pavers on the front walkway, freezes in the winter, causing the water to pour out onto the walkway, then freezing, leaving no access to the front door! The lot itself was poorly graded, leaving a deep ever, between my house and the neighbors, causing an almost permanent wet area even when there is little rain and when the lawn is mowed , the tires dig up dirt and leave severe tracks because of the steepness of the property between the houses and behind. All of this was documented to toll by email , looked at by the construction assistant manager, the construction manager, another man I cant remember his name, and ***** ******, who handles the warranty issues. They all came to the house, took pictures, looked me in the eye and said all would be fixed. after many more emails, and phone calls, I have been ignored, no callbacks , generic email responses saying nothing is in your portal, they obviously just delete everything, without even reading them. Neighbors complain about the same things, portals that are empty, despite the work not being done. To say Im disappointed and aggravated is an understatement, Toll customer care is a disgrace!!

• Review fromMarina G

  Date: 11/27/2024

  This review is about ************** in *************, managed by Toll Brothers****** The address is ************************************. The internet never works in the building and it is advertised that the internet is included the price. They are charging you full month rent when you move in on 16th of the month and do not allow you to move earlier and prorate. The management practices are horrible. Staff and management do not care about residents, extort money for any possible cause. The parking situation in the building is a disaster. There is a patrol company that goes around parking garage at night and marks the cars that they think should be towed and towing company is towing them. The companies are under the same ownership, literally extorting money from resident by making them pay for towing and storage. Average towing expense is $200 per one time. You have to register your car not only with a building but with some other 3rd party company to which towing company has access. DO not lease at this building, because in addition to expensive rent, additional $100 (at least) per month for parking, you will also be towed at least once and wake up in the morning without a car and possibility to drive anywhere. Management does not notify residents as to where you need to register your car and your car gets towed. Very unprofessional management staff that are unwilling to help anyone.

  Toll Brothers, Incorporated

  Date: 12/05/2024

  Thank you for sharing your experience with *****. We are sorry to hear of your frustrations with the internet, rent and parking. There were internet issues in early 2024 so the community changed their internet provider and upgraded their system prior to the resident moving into the community. There have been no written complaints submitted by the resident regarding the internet. The ***** team works with each resident to align moving dates between the outgoing and incoming students and manages rents accordingly. Regarding parking, the community sent multiple communications to the residents regarding the process of registering and updating vehicle information with the community and the third-party parking pass/towing company. This process is necessary to ensure that only residents who pay for parking are using the service. Please contact the ***** management team with any other issues. Thank you.

• Review fromMelissa L

  Date: 10/12/2024

  Awful! First day I moved in my plumbing went out! Ac hooked up wrong, no tile behind my bathtub just dirt, & now I have a HUGE water leak (tons of pics to show how the foundation is so bad water came up through the cracks!) and no one is answering me going on day 3!!!!

  Toll Brothers, Incorporated

  Date: 10/15/2024

  
  Thank you for sharing your review of Toll Brothers. We are sorry to hear of your issues with our warranty follow-up. A Customer Care team member met with you this morning to discuss your issues. Contact your Customer Care Team with any other issues.
  

• Review fromBrad A

  Date: 09/30/2024

  I bought because of the TB reputation. I made a HUGE mistake buying a townhome at ********** in ******. The finishes, caulking, painting and alignment are awful. They attempted to put lipstick on the pig but it needs major work to be acceptable. They are on their 3rf General contractor at **********. I want my money back.

  Toll Brothers, Incorporated

  Date: 10/22/2024

  Thank you for sharing your review of Toll Brothers. We are sorry to hear of your issues with your townhome. The local team has been in communication with you to discuss your options. Please contact them with any other issues.

• Review fromRosemarie R

  Date: 08/26/2024

  We bought a Toll Home during Covid when supplies were hard to come by - we had EP ***** ***** installed on our walkway and rear patio and paid dearly for them. Over the first year, the pavers started popping and breaking apart. ******* warranted the pavers for a lifetime and replaced the pavers that were defective. Over the next 3 years, the pavers continued to deteriorate and ** ***** continued to replace them. They told us that the pavers were a bad batch since supplies were limited at the time. ** ***** has since sold out and the new company is offering all new pavers but no installation. Contacted Toll Brothers since they sourced the pavers and they refuse to d the install. Don't purchase any upgrades from Toll, they could care less what happens to your home.

  Toll Brothers, Incorporated

  Date: 09/19/2024

  Thank you for sharing your experience with Toll Brothers. We are sorry to hear about your concerns with your pavers. Since your home closed in 2020, your Toll Brothers warranty on your pavers has expired. Our Landscape and ************* Teams confirmed and communicated with you that the warranty for your pavers would now be with the manufacturer and according to the current manufacturer, their warranty is for product only. Please contact your ************* Team with any other concerns.

• Review fromMonet S

  Date: 08/12/2024

  DO NOT BUY FROM TOLL BROTHERS. We own in the ******************* in the ******* in ***********, **. We were sold a house by Toll Brothers with a $100,000 lot premium and were told no homes would be built directly behind us/share a wall with us. There is also no house behind us in all site/lot maps and in all marketing/advertising materials. Houses are now being built directly behind us, sharing our wall in the *********** community. They will tell you anything to sell a home. We could have saved hundreds of thousands buy buying in earlier phases but held out to have no one behind our house. Toll Brothers reassured us mutiple times there would be no home behind us, and now we find out this was the plan all along. The sales office will tell you anything to get you to buy with no remores. Multiple neighbors were also sold $100,000+ lot premiums that now have houses being built behind theirs. DO NOT BUY from this dishonest, greedy builder interested in misleading their customers just to get their homes sold! DO NOT BUY FROM TOLL BROTHERS.

  Toll Brothers, Incorporated

  Date: 09/12/2024

  Thank you for sharing your experience with Toll Brothers. We are sorry to hear about your concerns with *********************** The Director of Sales confirmed that they responded to you previously regarding this concern. Toll Brothers firmly believes they more than adequately disclosed the potential of the school district electing not to develop a school on the site and the potential that additional homes would be built. You signed this disclosure statement during your purchase process. While we understand this may be disappointing to you, we do not agree that Toll Brothers misled you or has not honored its obligations.

• Review fromAbaco F

  Date: 07/30/2024

  We have 4 brand new houses in same community in ******, **. Entire community was built by Toll Brothers. The amount of things that they did substandard is comical at this point: leaking roof, water pooling in the patio, drywall not finished or painted, electrical outlets not working, just to name a few major ones. Cosmetical issues are countless, and poor workmanship is evident throughout all 4 houses. But the icing on the cake goes to 12 FEET OF MISSING A/C DUCT! They instructed our tenants to leave for 2 nights so they can complete necessary repairs (they cut out the ceiling in 3 rooms, covered the house in dust), now they are refusing to reimburse the tenants for the hotel stay, despite their initial assurances. We have already reported them to the ***************** in our county and to DBPR, so hopefully something comes out of it - please avoid Toll Brothers at all cost!

  Toll Brothers, Incorporated

  Date: 09/13/2024

  Thank you for sharing your experience with Toll Brothers. We are sorry to hear about your concerns with our workmanship. Our ************* Team reviewed your issues and resolved most within 24 hours. Regarding the ** repair, Toll Brothers and the homeowner came to a resolution for the time during the repair. Please contact your ************* Team directly with any other concerns.

• Review fromJina Y

  Date: 07/11/2024

  Horrible customer service, its been taking 3 years and we have gone through 5 warranty reps and nothing gets done. Each time we get a new rep, all the warranties are reviewed over again and again and still nothing. Instead Toll Brothers wants to blame the customers rather than taking accountability of their poor workmanship and cheap materials/supplies.Dealing with all the repairs, lack of communication, horrible workmanship, and horrible customer service is NOT worth it.

  Toll Brothers, Incorporated

  Date: 07/30/2024

  Thank you for sharing your experience with Toll Brothers. We are sorry to hear about your concerns with our customer service. The ************* Manager confirmed that they are actively working with you regarding your concerns and are completing the final open items. Please contact your ************* Team with any other concerns.

• Review fromMichael S

  Date: 07/09/2024

  DO NOT BUY THE **** BROTHERS SECURITY SYSTEM - IT IS A SCAM Toll Brothers will sell your contract to another (third rate) company within a year of closing on your home. We were sold to Safe Home Security, which was absolutely terrible. They didn't even call to verify false alarms and we had all kinds of billing issues - their customer service was horrible.

  Toll Brothers, Incorporated

  Date: 07/17/2024

  Thank you for sharing your experience. We are sorry to hear about your concerns with your security system. Toll Brothers Smart Home Technologies transitioned your account to Security Systems, Inc (Safe Security) under the assignment rights outlined in the alarm agreement you signed with Toll Brothers Smart Home Technologies. Proper notice was also provided regarding the transfer. Your satisfaction is important to Toll Brothers. We no longer have access to your alarm account and any concerns with Safe Security should be directed to their customer service team at 844-445-8360.