Reviews

This profile includes reviews for TruMark Financial Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TruMark Financial Credit Union has 6 locations, listed below.

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  TruMark Financial Credit Union

  335 Commerce Dr Ft Washington, PA 19034-2712

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  TruMark Financial Credit Union

  500 N Gulph Rd King of Prussia, PA 19406-2822

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  TruMark Financial Credit Union

  PO Box 8127 335 Commerce Drive Ft Washington, PA 19034-8127

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  TruMark Financial Credit Union

  1931 S Broad St Philadelphia, PA 19148-2216

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  TruMark Financial Credit Union

  1000 Northbrook Dr Trevose, PA 19053-8430

Review Details

• Review fromMichelle G

  Date: 11/11/2024

  They have fraudulent business practices. My mother passed away and when I froze her account, they seized her money to pay a line of credit that should have been paid last, according to the PA statute. She did not have enough money to cover her funeral and that should have been the first expense paid. Its better to bank elsewhere.

• Review fromChris W

  Date: 10/10/2024

  The worst Mortgage Lender I've ever had the displeasure of being stuck with. Cant wait to refinance with another bank. For 3 years in a row now. There is excess money in my Escrow at the end of the year. They will refund me the funds. In the very same letter, "your new mortgage payment is now $140 more". ***. lets see if I have this correct. You overcharged for the escrow last year. You give me money back. Yet at the same time make my new payment even higher then it was last year.This smells of you holding onto my money all year ( probably lending it out ) to make yourself money. And then give it back to me , of course with no interest paid to **** wonder how many thousands of customers you do this too and how much revenue you bank doing it. I've have had mortgages with at least a dozen other Financial institutes in my life and have never had this happen.

  TruMark Financial Credit Union

  Date: 10/18/2024

  Thank you for bringing this issue to our attention. We want to provide further assistance and are reaching out to discuss. If you should have any additional questions or concerns, please contact us at 1-877-TRUMARK during normal business hours.

• Review fromPaul R

  Date: 09/03/2024

  Ridiculous hold times on my business account. Also charge $32 overdrafts for an account that has over 20k at all times in it. And they keep taking my money out of my account

  TruMark Financial Credit Union

  Date: 09/17/2024

  ******************, thank you for bringing this matter to our attention. We were happy we were able to connect with you to discuss the issue in further detail. If you have any other questions or concerns, please do not hesitate to reach out.

• Review fromBrian P

  Date: 05/17/2024

  Predatory overdrafts fees $32 for every incident to customer! They have charged t these fees to my wife for many years outrageous. they need to fully refund myself for this money ASAP. Overdraft fees should be on par with other credit unions who don't ***** customers.

  TruMark Financial Credit Union

  Date: 05/23/2024

  TruMark Financial will review your situation and reach out to discuss solutions. If you need any assistance in the meantime, please do not hesitate to contact us at 1-877-TRUMARK.

• Review fromJay M

  Date: 05/07/2024

  I've been with this credit union, and Philadephia Telco prior, for 20+ years. They have ridiculous hold times for deposited check. I frequently have to deposit large checks and often my account will "overdraft" while checks are still holding. I've spoken with representatives stating the sources of my checks have been verified and frequent, but they could not explain to me why my verified checks are held so long.

  TruMark Financial Credit Union

  Date: 05/16/2024

  TruMark Financial understands your concerns and would love to be able to discuss this issue further. If you would like, please contact us at 1-877-TRUMARK so we can provide additional assistance.

• Review fromBrian B

  Date: 11/07/2023

  After receiving final approval email I was notified 4 days later the addition to my HELOC wont be extended. Been a member since 1985 Telco credit union. This is the 2nd occurance in 2 years .The 1st was with a motorcycle financing. Both instances were withdrawn after final approval and settlement date chosen.

  TruMark Financial Credit Union

  Date: 11/17/2023

  TruMark Financial understands our member's frustration and reached out to provide further clarification on the loan decision. Due to privacy concerns, we prefer not to provide third parties with any details regarding our member’s accounts, obligations or standings with TruMark Financial. Thank you for bringing this to our attention.

• Review fromGeraldine M

  Date: 08/16/2023

  They will not provide me with copy of loan application. I find fraud on their part. I had no contact for them to run my credit and bring my score down. They give the money to a contractor without your input. I would think regardless they should check with the customer to see if someone is committing fraud.

  Geraldine M

  Date: 08/19/2023

  We are requesting all paperwork that pertains to me and the procurement of all loans that were applied for. I do not know nor do I have any loan application papers. I do not know what was used or what kind of terms was agreed upon. I need my pink copy back, I need a written detailed copy of supplies that were ordered for all work performed, I was given a 10 year warranty and need it to continue to be honored. I am only asking for these things from American Home Concepts who took $29,971.00 and must honor the warranty. The repair work is on the outside and it is not even necessary to enter my home. We have not asked for $4000.deposit returned. This $4000.was my money and why would I sign my rights and my families rights away on a contract for what was my money. What is American Home Concepts, Mariner Finance and Tr u Mark hiding from Me. This is pertinent personal Information that is owed to me and my right and my family right to obtain from AHC, Jefferson C******* Jon C******* and Company.

• Review fromGeraldine M

  Date: 07/30/2023

  Try Mark let a Contractor apply for a loan in my name. I did not have any contact or input. After contractor told me I was denied. I was shocked and checked later for myself on my credit report that Tru Mark did a hard hit. I never gave permission. I contact recently to get copy of denial letter. I need copy of loan application. Fraudulent.

  Geraldine M

  Date: 08/01/2023

  Spoke with someone who was very kind and understanding. Talked about a possible resolution. I will keep checking to see if this can be resolved.

• Review fromB. H

  Date: 07/10/2023

  I've been a member of this credit union for over 2 years. I selected them because of their affiliation with my university. I applied for a refinance to a personal loan. I was denied the refinance because I've never had a personal loan. The fact that I have a perfect payment history with my credit cards and paid my auto loan off 2 years early to make space for the personal loan payment held no value with the loan officer director. I was told that I would need a co-signer for a 15K personal loan refinance. The loan officer stated that I'd never had a loan that large. I explained that my auto loan was for over 19 thousand; he explained that auto loans are secured loans and differ from a personal loan. The director then states "that he upped my credit card limit by 5K for a total 7,500 available balance; he then says that if I take funds from saving to pay half of the 15K loan he would refinance the remaining 7,500." I thought that this was funny lol. Why not combine the credit and the amount that he was willing to re-finance to provide what I asked for? Needles to say, I'm very disappointed and will be ending my relationship with this credit union shortly.

• Review fromHenry W

  Date: 09/17/2022

  I have been with trumark for many years. I recently changed my direct deposit so my transfers to pay my bills stopped. When I realized it I logged in to pay and found my deposit accounts empty and my credit account closed with no notice to me no letters no calls. Apparently I'm not a big enough customer for them to care what was going on with me