Complaints

This profile includes complaints for E.C.S.I.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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E.C.S.I. has 3 locations, listed below.

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• 

  E.C.S.I.

  1200 Cherrington Pkwy Ste 200 Coraopolis, PA 15108-4354

• 

  E.C.S.I.

  100 Global View Drive Suite 800 Warrendale, PA 15086

• 

  E.C.S.I.

  p.o box 1030 Coraopolis, PA 15108

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ECSI is a deceitful, dishonest and corrupt company out to screw students who took out student loans. They do anything and everything to deceive the students they service the loans for into paying more interest and charges. You cannot convince me otherwise that this company does not have illegal and shady practices.
  
  I am trying to process a deferral on my account. I submitted the application online a few days prior to the deadline. I called that day, waited on hold for an eternity (the first of many) to ask the agent do I need to submit any other supporting documentation. She looked through what was submitted and clearly told me NO. That phone call is recorded and I have her name. After the deadline had passed, they rejected my application saying no documentation was submitted and asking for some supporting documents. I then had to run in circles for hours and waste time with other customer services to get the proper documentation. I then went to submit the documents only for their website to fail and give me "unexpected error has occurred" I contacted the live chat which was 0 help just sending me automated replies. I once again had to call and hold for hours. They refuse to accept an email, and only accept a Fax (which no one uses anymore) or for you to submit on their website that doesn't work. I am convinced that this company hopes to run you around in circles, waste as much of your time as possible, and play stupid in hopes that you will give up and allow the interest to keep accumulating on your account.
  
  I don't know where else to turn so I am filing this complaint with the BBB in hopes that you will investigate this matter further. While most other loan providers have deferred interest due to the pandemic, these Perkins loan servicers do not do anything to help people, only making it as challenging as possible to ever repay your loan. This company is complete scumbags, and if you're anything like me you have no other option but to deal with them.

  Business Response

  Date: 10/07/2022

  
  
  To Whom This May Concern:
  
  ECSI is the third-party billing servicer for student loans on behalf of The Ohio State University. 
  
  The CARES Act (Coronavirus Aid, Relief, and Economic Security Act) only applies to loans owned by the Department of Education. We have reviewed Mr. ***************’s account and determined that he has a Federal Perkins Loan that is a campus-based (institutionally owned) loan.
  
  ECSI does not retain any monies that are paid towards interest. All payments including principal, interest and late fees are transferred to the school that owns the loan.
  
  We have reviewed Mr. ***************’s account. A deferment was posted to his account on October 3, 2022 which defers his installments from September 2022 until March 2023. On October 4th, ECSI reached out and spoke with Mr. *************** to advise him that the deferment had been applied. ECSI also provided him with additional information regarding his remaining entitlement options, at his request.
  
  If Mr. *************** would like to talk with us or has any other questions, he is welcome to contact our Customer Service Department at ###-###-####.
  
  
  
  
  Sincerely,
  ECSI