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Business Profile

Parking Facilities

Brown's, Charlie Park/Shuttle

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Brown's, Charlie Park/Shuttle's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brown's, Charlie Park/Shuttle has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Joseph P

      Date: 07/07/2022

      On Monday, June 20th we picked up our Toyota RAV4 from Charlie Brown's Airport Parking at approximately 5:30pm. We noticed that the front passenger side tire was damaged. Both the rim and the tire itself. The rear passenger side had the same scuff on the rim and the same position and angle as the front tire. The front tire needed to be replaced as did the rear tire on the same side. I spoke to the woman at the counter about the issue upon pickup and she said she would have the manager call me but told me he will do nothing for me. I heard nothing from management. I also submitted an email using their website portal and heard nothing. I finally got a call from ***** ***** after multiple calls and voicemails. He assured me that he has no interest in assisting me or making right what was made wrong to my family and me. He blamed the issue on me saying he doesn't have curbs so it could not be his fault. I clarified 3 times that the tire was not damaged prior to dropping it off. I knew this because the second I drove the vehicle it was vibrating loudly because of the bubble on the tire. It did not do that prior to dropping off the vehicle. I explained that my mother, Brother-in-law & Sister, Multiple Friends, other family members and my business partner all use his services every year. He told me that he doesn't care and is willing to lose our business. I am beside myself. I have used this company my whole life and the moment we had an issue, ***** ***** made sure I understood that he would do nothing to help me. Not even a discount on the parking charges, Nothing! He also made sure I knew that he was ok losing my family and friends' future business. Even when the person at the counter told me that he would do nothing, I didn't believe her. I assumed this company and its owners were people of integrity, and I am so disappointed that I gave them so much business before learning that they are not.


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