Reviews
This profile includes reviews for Spring EQ LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 70 Customer Reviews
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Review fromLauren H
Date: 07/18/2022
Stephanie and Miguel were excellent communicators which made the process streamlined. We are very happy we chose Spring EQ!Review fromDaniel F
Date: 07/11/2022
Very pleased with my HELOC from Spring EQ.. Loan closed in 21 days with 100% of the contact online. Enter your documents into the portal and they take care of the rest. Very easy process and highly recommend them.Review fromDami O
Date: 07/05/2022
I applied for an Heloc in May of this year with Spring EQ. The loan officer advised that I added my husband to the Heloc due to my high income to debt ratio. I did and they approved the loan. We submitted all the information requested including the appraisal we did in 2019. The loan officer is aware that I bought this house as a single person and my husband is not on the deed. In the process of the application, they requested that I add them as a second mortgage company on my home insurance. I was surprised when I got a call from the Loan officer that the underwriter declined my application because my husband is not on the deed, so they cannot use his income. I really do not understand why it took 6-7 weeks to come to that conclusion. Why asking me to add the company as second mortgage? You got the appraisal in June and all the documentation shows my name as the sole owner. Something is not right. Exercise caution while dealing with this company, they are the only ones that knows what they are up to.
Spring EQ LLC
Date: 07/07/2022
Thanks so much for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs.Review fromPaul V
Date: 07/02/2022
Super fast and easy to work with. Spring EQ did not disappoint.Review fromSukhdeep S
Date: 06/28/2022
Super smooth process and professional loan officer as well as efficient customer advocates. Seamlessly got the HELOC process done. Thanks SpringEQ.Review fromDonna S
Date: 06/24/2022
This company was great to work with - no issues - very helpful - highly recommend them!Spring EQ LLC
Date: 06/27/2022
It was a pleasure assisting you in meeting your goals. We appreciate you taking the time to leave this feedback and being so open with us. At Spring EQ, we aim to go beyond our clients’ expectations, so we are happy to hear that we delivered as promised. We hope to work with you again.Review fromLaura S.
Date: 06/23/2022
Geoffrey Bondad at Spring EQ prepared documents with the wrong addresses and insisted I sign them for my home equity loan. When I asked him to change to the correct address he blows me off and tells me he will add an addendum. After weeks the addendum not showing up, now tells me to find another lender. These people are not engaged in their product. Bondad is not available and could not answer questions. He failed to let me know which documents I was missing for under writing and when I realized, Bondad responds with, "I was wondering". When I accuse him of being a fraud, he assured me he wasn't. They are not fast. Bondad the loan officer rarely returned my calls and emails. Now rates are higher and Spring EQ wasted five months of my time. I do not recommend these Spring EQ. My experience should rate negative 5 stars. I would imagine the under writers don't want to waste their time with Spring EQ either because they lack hustle and integrity. L. SmithReview fromJohn M
Date: 06/21/2022
The entire loan process was simple and fast. Any questions I had were promptly answered by our loan officer. I would not hesitate to use Spring Eq again. John MReview fromMarie B
Date: 06/18/2022
Horrible, horrible, horrible customer service. No communication from these people whatsoever unless it was to deny the loan. I applied for a HELOC for about 52k and was denied because they said on my 2021 taxes I had a business loss of about 100k, which is true and the business is closed, which was discussed during my loan intake process and the 1st representative told me that as long as the business was closed they would just be able to use my paycheck stubs since I was working, which clearly was not true! 2nd I have a HUD lien on the home back in 2018 due to a loan modification with no cash out and that was part of the denial also. What puzzle’s me is that for my HELOC, they were going to pay off some small debits and car note which are items that I’m currently paying. If I’m able to afford these items now with the higher payment compared to the payment they offered at a monthly lower amount, how am I denied? The system is messed up, you can’t even get help when the obvious states that you would be in better financial shape if you could actually get some assistance. No one is available to speak with you and no one seems to care about getting additional information from you to verify information. They based their decision SOLEY on information they gathered via the your taxes and public court information and they leave you in the dark until you receive an email that you’ve been denied and your still unable to speak to anyone.Spring EQ LLC
Date: 06/27/2022
Thank you for sharing your experience with us. We appreciate your transparency with the good and bad news. We do apologize that your experience with us fell short of expectations. We aim to use this feedback to better improve our services and understand our client needs.Review fromPaul S.
Date: 06/15/2022
They advertised money in 11 days. 2 months later funds have not been dispersed. I signed my closing 4 business days ago. By law I've should of received the funds in 3. I've left messages with 4 of the contacts. No response. I call the main office my call gets intentionally transferred to the answering machine
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