Reviews

This profile includes reviews for Support Nerds, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Support Nerds, Inc

  72 Pottstown Pike Ste 102 Chester Springs, PA 19425-9564

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  Support Nerds, Inc

  600 Eagleview Blvd Ste 300 Exton, PA 19341-1121

Review Details

• Review fromPaul V

  Date: 01/18/2025

  I had a problem With my Brother printer, when I contacted Brother ******** on line I was directed to Support Nerds **** I talked to a "tech" about my printer not printing legibly, I was on the line for over an hour while the "tech" had control of my computer and printer and ran many, many printer head cleaning operations, finally they got the printer to print correctly in black and color on a test page. Before I could leave the site, I was given a sales pitch for their *************** Plan" normally $199.00/yr now $169.00/yr. I agreed because the "tech" had gotten my printer printing again, then yesterday I tried setting my printer up to work on wifi. After hours of frustrating efforts of following manuals on line, I thought why am I doing this, I just bought a 1 yr service contract with Support Nerds **** so this morning I called them.........which led me through a couple of painful hours of watching the "tech" move my curser around my computer screen and pitching me for an anti-virus service contract which I declined and then passing me on to another "tech" in another remote location who was currently busy with another customer, while waiting, I came to the ******************** website and read many of the same types of complaints and saw the many locations and phone numbers they operate out of. I hung up and closed their web page. Learned one valuable lesson,before I engage with any other service on line, I'll check their rating on BBB.

• Review fromRichard O

  Date: 12/21/2024

  They offer assistance for ** computers which they did help me with Then convince you that your computer has problems that need fixing and then sell you a policy. I decided to take a five year policy which I though was good then after an hour of going back and forth on issues and then requesting that I send them an email stating I paid the bill something was fishy the already had my credit card agreement I decided at that time to cancel over another half hour and then just shut everything down and call my credit card company. Had my computer checked by another who told me nothing was wrong. Its a scam to get you to take a contract

• Review fromKevin E

  Date: 10/04/2024

  Poor and incomplete service.......scam...they won't answer their phones. Started out OK....then while attempting to fix an issue they would try to up sell me. did not resolve major issues.

• Review fromGregory M

  Date: 08/23/2024

  This company is a scam. They are deceptive they pose as HP support. Unknowingly I let them work on my new HP printer that was having problems with scanning. They claimed it was fixed and it did work for 5 days then stopped printing and scanning. I called them back up and was told that yes there still are issues with my printer and Id need to pay another $60 for a year repair plan and I could call as many times as I want. They refused to honor the original "repair" and would only repeat that I needed to pay 60$. I wasted my money and time. I should have realized that my printer was under warranty and I should not have paid anything to get it fixed. I Contacted the real HP support and they fixed it at no cost. ****** learned. Steer clear of these guys they are not legit.

• Review fromMyra W

  Date: 06/05/2024

  I received a call 5/16/24 from a man named ***** said to be from Support Nerds **** He wanted to inform me that the security/tech support I had purchased from them back in November 2023 said it was no longer corresponding within their system, and wanted to refund me my money. I didn't think nothing of it after I requested he give me the code and customer ID # before I went any further with him. I gave him access to come onto my computer and foolishly into my bank to refund me the money I paid for the service, not thinking of what I was doing until he had entered $19,000 instead of $190.00. I realized I'd made a terrible mistake, and he had scammed me and accused me of entering $18,810 over the refund amount. requesting. I immediately called my bank while i was online with and another person he'd got on the phone by the name of ***********************. My bank responded rather quickly (after they had moved $19,000 from my savings account into my checking) shutting down my account, they immediately changed my account info. all while I was still on the phone with them. I also recorded the phone call as I ask him why he was doing this to me. I have reported this company to the BBB with huge disappointment trusting this company I'd been doing business with since 2022. Allowing bad people into their company that turns out to be crocks.I've since then contacted the company Support Nerds *** surprisingly hearing they have had several incidents of the same occurring over the past months they're investigating. I explained to them what had happened to me, assuring I'd be contacted by the chief manager.*********************

• Review fromEdward A A

  Date: 11/02/2023

  Thank you so much for your Help, appreciate it, Thanks

• Review fromJohn K

  Date: 09/22/2023

  Scam artists had a problem installing a printer and went to company web site for help,was redirected to support nerds. Was told they could help but had to purchase their security suite ,made the purchase and they did fix problem. Got a text saying to call them about a refund since the updates to computer rendered security unable to work.Allowed them into bank account to send refund,they claimed a glitch sent the wrong amount and wanted me to send a wire transfer for the difference, only thing was they pulled money from other accounts to my checking to look like a deposit . Also told me not to give bank any explanation as to the wire transfer. I contacted bank and have had to redo all banking now as well as have the computer scrubbed.

• Review fromJohn G

  Date: 08/11/2023

  Scammers - May 20, 2023 I had to close two bank accounts and buy a new laptop because they took over my computer after I paid them $275 for a year of security for my laptop. They had me download Supremo so they could take over my computer and set up their service. They called me weeks later claiming their new server was incompatible with my system. David offered me a refund, but asked me to confirm it had been received into my bank account. While checking my account to confirm the refund as they had asked, I saw the cursor move, and my nightmare began. John Glassco

• Review fromCharles W

  Date: 07/20/2023

  This is a wife-and-husband cyber-phishing operation. In my case, I got duped into thinking it was an authorized Hewlett-Packard printer-support outfit, got sold a $99 "security" package, and spend almost 1.5 hours on the phone with folks who knew less than I did about HP, printers, and reconnecting a printer. HP deals with printer support directly. I got my bank to reverse the charge.

• Review fromRobert V

  Date: 07/11/2023

  Great customer service but a little too expensive, Thank you so much