Reviews
This profile includes reviews for Shift4's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 43 Customer Reviews
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Review fromMark M
Date: 12/03/2023
It is just like every other person one this site , they refuse to quit charging my bank account! The continuous try to charge my bank account even though we canceled them a year ago, I am going to go after them for theft for removing money from my account without just cause. Stay away from this Company by the way their POS system sucks go with Toast it is ten times better!
Shift4
Date: 12/12/2023
Hello Mark, thank you for reaching out. We appreciate you sharing your experience and we’re sorry to hear that we missed the mark. We would like the opportunity to work with you and resolve any challenges you may still be experiencing! Please reach out to us at ****************** with your contact information and issue details and we'll ensure it's escalated. We are committed to learning from our mistakes and enhancing our services to better serve our customers.Review fromCourtney R
Date: 10/13/2023
This is by far the worse company to do business with. They promised in-person training and when we were ready to train there was nobody that could come to train. When there is a problem you will be on the phone 2-3 hours and will be on hold for the majority of the time instead of trying to help you. When you have a question they will not have an answer right then for you and again will leave you on hold for several minutes. The cc part is a scam and so is their fees. I would highly recommend nobody to do business with them. They do not care about their customers either.Shift4
Date: 11/28/2023
Hello Courtney – We’re sorry to hear your experience with Shift4 hasn’t met your expectations. Please know your comments are really helpful in highlighting opportunities to improve our processes. If you need further assistance resolving your concerns, please reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention.Review fromAngie B
Date: 10/11/2023
Never do business with this company! After MONTHS of attempting to close our account, paid contract cancellation fee and continued to debit monthly fees. Multiple emails, phone calls and countless "tickets" they will still not close our account. Worst customer service EVER as no one will call you back like they say they will nor any attempt to resolve the issues. Talk about a merry-go-round of "it takes 24 hrs", next call "it takes 3 to 5 days"...blah, blah, blah...that's all they do, The worst company I have ever dealt with.Shift4
Date: 11/28/2023
Hello Angie — Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at [email protected] with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.Review fromAnya M
Date: 09/24/2023
Stay away from them. August 2022 I got sucked into switching my current payment processing company into shift4 by a representative who came into my business saying there was no obligations and I could always walk away if I didn’t like their system. Long story short I sold my business in June 2023. I contacted the same representative and notified I wanted to cancel with them and get the return label (I have text messages between us) he said we need to wait till August to do that because contract was signed digitally. August 29th I call the company they said I should have called before the 17th now I renewed the contract for another year and no one can help me with that even after I emailed text messages between their representative and I proving that I notified 2 months earlier. No one returning emails and texts anymore and with last call they said it would be $365 to cancel right now. These people are scammers and their employees treat you like garbage. Stay away people!!!!Shift4
Date: 10/05/2023
Hello Anya – We apologize for the inconvenience you've experienced, and we take your feedback seriously. We understand your frustration and would like to investigate this matter further to provide a resolution. Please reach out to us at [email protected] with your account details and any relevant communication, such as the text messages you mentioned, so we can review your case and work towards a solution. Your satisfaction is important to us, and we want to ensure that your concerns are addressed promptly. Thank you for your patience, and we look forward to assisting you in resolving these issues.Review fromJustin S
Date: 09/21/2023
Do not use been in a battle with them for months know still charging me fees that was not in my contact, even installer told me they forced him out and the fees they were charging me was not valid they still will not fix and I have been working with a lawyer know to sue themShift4
Date: 10/05/2023
Hello Justin – We're sorry to hear about your ongoing issues and frustration. We take your concerns seriously and would like to assist in resolving this matter. To better understand your situation and work towards a resolution, please reach out to us at ****************** with your contact information and issue details and we'll ensure it's escalated. Our aim is to address any discrepancies and provide a satisfactory resolution. We look forward to working with you to resolve these issues.
Shift4
Date: 10/05/2023
Hello Justin – We're sorry to hear about your ongoing issues and frustration. We take your concerns seriously and would like to assist in resolving this matter. To better understand your situation and work towards a resolution, please reach out to us at ****************** with your contact information and issue details and we'll ensure it's escalated. Our aim is to address any discrepancies and provide a satisfactory resolution. We look forward to working with you to resolve these issues.
Review frommaria S
Date: 07/31/2023
FROM THE LOOKS OF IT SEEMS THIS COMPANY HAS HAD MANY SIMILAR COMPLAINTS PLUS THE SERVICE AND SYSTEM IS REALLY BAD DOWN MOST OF THE TIME I DID'T HAVE TIME TO SPEND ON PHONE WITH TECH SUPPORT I HAD A BUSINESS TO RUN I TOLD SALESMAN I WAS IN PROCESS OF SELLING BUSINESS AT THE START I SOLD MY BUSINESS CANCELLED THE SERVICE THEY GAVE A TICKET NUMBER BUT THEY NEVER SENT ME LABEL OR ADDRESS WHERE TO SEND BACK EQUIPMENT I KEPT ON ASKING AFTER TWO MONTHS TODAY I WAS TOLD I NEED TO FILL OUT A FORM WHICH WAS FILLED OUT ALREADY I PRINTED AND SENT BACK WITH CORRECTED INFORMATION. NOW WHAT NEXT?Review fromFisherman’s C
Date: 06/20/2023
We had harbor touch and shift4 for two businesses. One business we had to program all of our inventory ourselves and it took us quite some time. Not only was I charged my regular monthly fees while not using it, which we knew would happen, we were charged for inactivity and charged outrageous credit card processing fees while not using the system. Every time we tried to cancel this service because we didn’t like the system, the salesman or the company made it a huge hassle with many long phone calls that resulted in never resolving issues. We finally came to an agreement to buy out our contract to be done with them and every time we tried to pay the balance it was more 2 hour phone calls where nothing ever gets resolved. They send you emails about sending you to collections but they make it so difficult just to pay the balance, you never when it is taken care of. We don’t want to fill out paperwork or make 25 different calls to pay a balance that we never wanted to pay anyway because the service is so bad. We switched over to Exatouch and have had zero issues, we haven’t even had to call a customer service representative, and there has been no hidden fees. CrooksReview fromMathia C
Date: 06/14/2023
Charges closed businesses exorbitant “inactivity” fees. Continue to withdraw money from our account with no notice after speaking with Linsey Ext#3777 who said, I quote “Your account is due to close today” and “No further charges” will be made.Review fromAllen S
Date: 06/02/2023
One of the worst psp's anyone can deal with. Fantastic in incompetence and horrible in any form of support. Their internal staff training has to be zero for such a pathetic response they provide without fail. High charges, unexplained fees, taking forever to resolve a simple matter... this is the typical shift4 for you.Review fromShan W
Date: 04/18/2023
DO NOT USE this company. Everything that was promised was a lie. I was told no fees just a % of the total. Guess what I have a $25 every month plus a higher % than promised. They won't let me out of the so called contract.Shift4
Date: 07/31/2023
Hello — Thank you for taking the time to share your feedback with us! We’re sorry to hear that your experience with Shift4 hasn’t met your expectations. Please know that your feedback is vital to us, and we would like the opportunity to address your concerns and make things right. We encourage you to reach out to us at ****************** with your contact information and issue details and we'll ensure it's escalated. Thank you for bringing these issues to our attention. We are committed to learning from our mistakes and enhancing our services to better serve our customers.
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