Reviews

Review Details

• Review fromMichelle J.

  Date: 08/13/2022

  My Situation is quite disappointing and unfortunate.I paid Christine Capone on April 4th, 2022 for her services to update/refresh my current website. The proposed time frame was 2-4 weeks. All I had after more than six weeks were ten or more messages indicating that she was almost finished and promised to send me screenshots of her progress. Never was a single screenshot sent. We had a quick Zoom meeting during which she showed me a fairly basic home page design where she popped in a few of the pictures I had supplied her. It was a pretty simple template, well below the caliber of work she displays in the samples on her website. After that meeting, I sensed trouble. Her delays and endless justifications persisted along with her promises.I made a complete refund request on May 16, 2022. Despite my repeated requests for weeks, she has yet to fulfill her promise of a refund. Finally, I made the decision to file a dispute with my bank for her failure to provide the promised services. She responded to my email on May 9th,2022 after I informed her that I had filed a dispute with... "So you filed a dispute even though I promised to reimburse you...WOW?" My bank informed me that I needed to receive the reimbursement directly through her Square account, which led to them closing the dispute.I gave her till August 12th, 2022, in good faith, to return my money. I have received nothing as of the time of this review. To this day, I have never written a review of poor service?s on any business. ?I felt it was important to do my part to prevent others from falling victim to a similar circumstance. On the BBB website, you can also come across reviews that seem very similar to mine.Be cautious, don't pay for services until the work is completed!

  Christine Capone Creative LLC

  Date: 08/31/2022

  While I am quite sorry that this project did not end the way that I had envisioned, these words are not completely justified. I always deliver my best work and feel that there was some outside influence in the client's abrupt decision to not fulfill our agreement.Being that there are hours involved in a design project, a refund is not always warranted. My terms clearly state so. I however, agreed to discuss making the client happy but was faced with a credit card dispute before we had the chance to discuss. On our last Zoom meeting, she had stated that it needed to be finished within a given timeframe and that speed was not as important to her than having a well designed website. I was working well within said timeframe but was then told just a day or so later to discontinue services.Note: It appears to me that the client took the lead of another past client who left a poor review here, midway through the project and these words are not genuine. Being that I have been in business since 2010 and have hundreds of happy clients, which I can provide to anyone who wishes to see them, seeing a handful of clients who did not get their way, is quite sad. I am one person and cannot work as expeditiously as some may wish but I always produce exceptional work. Projects who are rushed are never timeless. BBB has become an avenue that now clients use as a threat and a way to bully small business owners into getting a refund even though my terms clearly state that they are placing a "non refundable retainer" at the start of every project.

  Michelle J.

  Date: 09/15/2022

  The first principle of integrity "Take responsibility for your decisions"so sad. As I mentioned before, be very cautious and don't pay upfront for work.