Reviews

Review Details

• Review fromKristen G

  Date: 01/16/2025

  Crooks! This company was sent out to my home by my home warranty company. They did the initial diagnosis and told me they needed to order the part. I never heard back from them again. When I called my home warranty company, they said the vendor notified them that the work was already complete. It was not. When the home warranty company contacted them to verify, the **** company said they completed the work. I contacted the home warranty a second time to dispute this. When they called the **** company again, they claimed they never ordered the part and closed the order because I was trying to get a new furnace. Scam artists.

• Review fromRich M

  Date: 11/08/2024

  This company should not be in business. First off, they are listed as Speedy Aire or Empire Mechanical. The first phone number goes to a "full" mailbox, will not accept calls. The second phone number goes to a female's (who sounded like a real joy to be around) voice mailbox. I left a message concerning my claim status through the *********************. Still haven't heard back after three days. How On Earth does a business function and operate with no direct communication, no easily accessible & active working phone number for the business and how could they not care about multiple consumers having the same complaints. I am just sitting in disbelief that our businesses can stay in operation with such a lackadaisical dismissive and evasive behavior. It's so discouraging considering I live in ****, it's November and getting colder and have been without a furnace for one week. I would think the Warranty Companies would do much better with their research before allowing such so-called businesses to be affiliated with their programs to maintain their reputation. This is so disheartening.

• Review fromStanley W

  Date: 10/11/2023

  This company is a total scam the only one I would recommend them to is the State Attorneys Office. They came and looked at my daughters a/c unit in may and that was the last time we heard from them. They were sent by HSA home warranty company another sham company who doesn’t honor their contracts. Stay far away from both companies save the money and when something needs fixed use the money they would have stolen from you.

• Review fromFaith M

  Date: 07/10/2023

  This is my Uncles business. He said he was doing me a favor by installing my new unit. Since day one there was an issue. He had constantly sent out the same technicians to fix it. They kept saying it was because my vent was blocked that it was making noise. Even after my vents were not blocked the noise continued. They would come down "fix" it and a day later the noise was back. He finally started ignoring me all together. How nice is that for family? Yes he chose go ignore me after losing my dad and his brother in law and new I need help. I also have every text if you want proof because I see how poorly his business is rated here and he always seems to have employees excuse but you don't this time uncle! I had a friend come out and look at the unit. Found out it was the fan! An $800 part!!! My friend was able to do it under warranty because my unit is A YEAR OLD. He however still has to pay his employees so I feel my uncle should be responsible since he couldn't clean his mess. If anyone needs any proof feel free to phone me ANYTIME! MY NAME IS ******************************* THIS IS BOTH EMBARRASSING AND SAD. YOU SHOULD BE ASHAMED OF YOURSELF.

• Review fromSara J

  Date: 12/29/2022

  As I am seeing you (empire mechanical) responds to review but not phone calls or emails. I understand the past issues with home warranty company. However now you have dropped the ball. We have been waiting since April. Please respond back.

• Review fromDavid C

  Date: 11/12/2022

  Wont answer phone. My warranty company called and I also called, numerous times. Calls go directly to a full voicemail box.