Reviews

This profile includes reviews for Advanced Call Center Technologies, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Advanced Call Center Technologies, LLC

  1235 Westlakes Dr Ste 160 Berwyn, PA 19312-2417

  
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  Advanced Call Center Technologies, LLC

  PO Box 8457 Johnson City, TN 37615-0457

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  Advanced Call Center Technologies, LLC

  1701 E 10th St Douglas, AZ 85607-2403

Review Details

• Review fromIsmael G

  Date: 11/12/2024

  I am extremely dissatisfied with my experience at ACT in *********, **. The organization is very unprofessional and lacks structure, making it difficult for employees to thrive. Here are a few key issues I've encountered: Lack of Communication: Supervisors within my department do not communicate effectively with agents. They demand better performance without providing guidance on how to improve. Poor Management: The operation manager, ****** *******, is not supportive of her agents. Additionally, many supervisors seem unqualified for their roles, which further contributes to the disorganization. Discrimination: I've witnessed discrimination based on sexual orientation. There is a hostile work environment where certain agents are targeted daily. HR Inaction: HR appears to be unresponsive to complaints and does not take action to address these ongoing issues. Overall, I believe there is a serious need for improvement in management practices and a focus on creating a more inclusive and supportive workplace.

• Review fromBreonna K

  Date: 05/31/2023

  I wouldn’t even give them a one star. This company is god awful, they treat their employees terribly and are rude to all of them. I had left bc of mistreatment. But a friend of mine has not. The managers the managers of managers are RUDE AND MEAN. They make employees not want to stay because of the rudeness which is why their turnover rate is so high. When you try to speak up for yourself and or ask them why they were like this and why they’re treating you like this they will fire you on the spot for speaking up for yourself. I have had multiple friends or colleagues work for this company and every single one of them have the same complaint. The miss treatment discrimination harassment at ACT is awful. I had a friend who was harassed about scars on her legs when she went to file something for discrimination they threw it in the drawer she was fired a week later. They are mean and only out for their selves and won’t actually help employees. People need stability and this job is not yet this job does not help people do better they scare people into doing better and there’s no benefit to working here because it’s just constant abuse. I now work for CITI Bank personally and that is the best job I’ve ever had. CITI Bank knows how to treat their employees. And I think ACT should take a lesson and or be shut down completely. This company is awful. Even when I try to do some thing they would shut the door in my face and not take me seriously whatsoever. ACT is the worst place to work for unless you’re willing to treat people like crap. I was even told one of the current managers or helpers, her name is Nadine, i’ll never forget because she made me cry, The only reason she was promoted to a Fuller Walker because she was rude and belligerent to customers. If that were anyone else they would’ve gotten fired and walked out they picked favorites and it’s always the crappy people that get to stay and the good people who actually do their job that get shat on

• Review fromPam T

  Date: 05/17/2023

  My review is for ACT in Harlingen Texas, they seem to not be listed on here. They are NOT a good place to work for. They are dirty,dirty,dirty! I don't know how they get away with NOT paying people it's illegal to do so. They have no compassion, or regard for human life, they train in Spanish. If you don't understand, then oh well! Nothing seems to get done about this horrible, awful, insanely corrupt company. I personally was ignored and treated REALLY badly. They don't care. It's like a rabid high school,like a horror flick. And...there's not a thing we can od, but put reviews! Don't work for this company

• Review fromVernetta S

  Date: 03/17/2023

  This company has the worst HR I've ever seen today is March 17 I have been waiting on my last paycheck since February first I was told the 17th then it turned into the 22nd then it turned into oh well it may have got lost in the mail which is odd considering I've gotten everything from them except my check and then they had the nerve to tell me I had to pay for the stop payment in the check. At this point I'm at a loss on what to do because no one seems to care

• Review fromLa Rhonda B

  Date: 11/14/2022

  Worse company to work for! I was a supervisor here at ACT and this had to be by far the most unorganized place I’ve ever worked! I never received a supervisor handbook or anything when I took on the position. I was going through a rough time with my child’s depression and asked to step down from supervisor to better assist her since my schedule was from Sat-Wed 8am-5pm but working salary I would be there till 7/8pm! Thursday and Friday were my days off but my child would be in school, the schedule did not work at all and upper management ignored me for OVER A MONTH stating they would figure something out. Which they never did and told another supervisor that the director (Sayda) at the time said there was two ways out of that position and it was to quit or get fired, so they fired me for ATTENDANCE after 8 months of being employed but would not provide proof of my occurrences. Others have been able to step down but they gave me a hard time, there was a lot of discrimination against black people (I’m black) where they would get fired on the spot for literally little to nothing but my Hispanic agents would got 2 weeks of NCNS and be able to keep their job. My black PREGNANT agent was let go and had NEVER been written up because they didn’t want to approve her LOA, her doctor put her on bed rest early so she was approved by HR but when the OM (Sebastian Grisales) came back from leave he fired her over the phone on her day off. For my sanity I was okay leaving the company but I’m not ok with this company having the nerve to fight my unemployment but won’t provide the documentation I’ve been requesting. Ugh it’s so much more I can include of what went wrong here but it isn’t enough characters

• Review fromTammy F

  Date: 07/12/2022

  I picked up a three day check. was asked for my id badge. Looked at my check and they charged me 5.00 for a badge. I have worked for good companies over the years. This COMPANY IS NOT GOOD !

• Review fromTammy F

  Date: 07/12/2022

  mgmt very unprofessional. They stick together cause all are dishonest.