Reviews

Review Details

• Review fromTracy F

  Date: 07/07/2023

  I went to Martin C******** for body work following someone backing into my parked leased car. I had to use Martin because the lease from Main Line Honda required it. For the body work, they were good. Friendly, communicative, reasonably fast, good work. But previously, I had accidentally knocked out the 3 fins from the driver side console air vent grill (trying to attach a phone holder). I had the 3 pieces in a ziploc and asked them, while the car was there, if they could please try to pop them back in, thinking if I tried, I'd probably break them. They said sure, and I left the bag in the console. When I picked up the car, the bag (and pieces) were gone. I talked to them, and they looked, but couldn't locate the pieces. They acknowledged that they had lost them (thrown them out), and "Bob" said he would order new ones and put them in, no charge. That was 7 months ago. I have followed up numerous times, by phone and in person, and have been assured by Bob every time that he was on it, most recently telling me (on June 2) that the parts had been backordered, but are now available, and he would have them in by the next week and call me. Still nothing. This is now a cosmetic and functional flaw on a car with a lease that I have told them ends soon. I don't have time to keep chasing after this. I'd just like an actual truthful answer instead of the endless runaround with me having to do all the following up, to be given a line that never turns out to be true. I will have to track down the part myself or pay for it in end-of-lease negotiations. I have been very patient and polite, but this is extremely frustrating. It makes me feel like they genuinely could not give a crap about this situation, which will cost me money I do not have, which they caused. They even could have just said "no" when I asked them to look at it in the first place.