Reviews
Customer Review Ratings
Average of 25 Customer Reviews
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Review fromMargie S
Date: 08/28/2024
Everytime I have something go wrong with this house I call Horizon. I have the confidence that they will find the problem & correct it. They've never let me down.The servicemen are always professional n pleasant & very clean.Thank you!!Review fromLisa M
Date: 08/21/2024
I just had ***** come to my home to evaluate it for installation of a Generator. He was knowledgeable, thorough, and very pleasant to deal with. He inspired confidence in me as a prospective buyer and I recommend him and his company highly.
Horizon Services
Date: 08/26/2024
Thank you so much for your kind words! Were thrilled to hear that ***** provided such a positive experience for you. We always strive to be thorough and professional, and its great to know that his expertise and demeanor made a strong impression. Your recommendation means a lot to us. If you have any more questions or need further assistance, please dont hesitate to reach out!Review fromFrank S
Date: 08/06/2024
I highly recommend Horizon for any plumbing needs. I have used them twice. On both occasions they came out to my home within 24 hours. Once for a sewer pipe clog which affected the whole house and once for a clogged kitchen sink. Our first clogs in 33 years ! The technician they sent was fabulous. Professional, knowledgeable and very nice. He went above and beyond the call of duty. The price was good and reasonable. The lady I made the appts with was extremely helpful. I highly recommend them.Horizon Services
Date: 08/07/2024
Thank you for the great review! We're delighted to hear that our team provided prompt, professional, and friendly service. Your recommendation means a lot to us. If you need help again, were here for you!Review fromMike S
Date: 07/11/2024
Horizon Services is really bad at customer service. Already had the appointment rescheduled twice and 15 mins before arrival, they call me to reschedule for another 2 weeks later. Took a day off from work so I can meet the technician and now they cancelled. They also try to upsell water leaking monitors, valves and filters (which should be part of the maintenance). This used to be a reputable company and have lost faith in them due to lack of service and commitments to clients. I will be looking at their competitors going foward.Horizon Services
Date: 07/18/2024
Our goal is to achieve 100% customer satisfaction. We are sorry about any inconvenience this may have caused and to ensure satisfaction, a manager will contact you to further discuss.Review fromJenny Y
Date: 06/13/2024
Horizon Service didn't provide the whole service and lies about their service after purchasing the furnace contract. First of all I just want to settle down the deal but Horizon Service salesman, *****, didn't provide us many options to resolve it. We already purchased their furnace system last December and they said that if we replaced the ** during one year and that will include in our whole contract around $14,000 both of the furnace and the **. But we asked them to come back a few days ago. Their technician, *******, first yelled to us that we cause the problem?? I even didn't mention anything but expect them to provide the better resolution. Last December the Horizon replaced the new furnace, Lennox brand, and left the water leaking monitor on floor. Now my ** is broken due to their water leaking monitor not activating to stop the machine. ********************* his words and said that the furnace is fine but he took many photos against us. But since they installed the new furnace and nobody checked that machine. I totally don't understand why the Horizon left all mess to us?? The new furnace has 10 years' warranty to maintain and repair any problem about this new machine and now they want us to pay more $10,000 (totally we will spend $22,000 for both systems) to install the new **?? I don't understand why the Horizon changes their sayings and kidnap us for the double price to install the new **. If they can't give us the better resolution, the new furnace will die soon because they didn't replace the ** to prevent it in leaking. I really can't spend the other $8000 to replace both the furnace and ** due to the Horizon's fault.Horizon Services
Date: 06/14/2024
We're truly sorry for the inconvenience you've experienced with our service. We understand your frustration and would like to make things right. One of our Customer Relations Managers will be contacting you to work towards a resolution.Review fromPeter M
Date: 05/30/2024
**** was courteous and efficient. He was a pleasure to have come into our home.Horizon Services
Date: 06/06/2024
We're elated to hear that **** was very courteous and efficient. Thank you for sharing your experience with us.Review fromJoe F
Date: 05/14/2024
Outstanding. Have been using them for annual heat and AC tuneups. Always courteous and clean. Now using them for electrical as well.Horizon Services
Date: 05/16/2024
Thank you for choosing Horizon Services for your air conditioning, heating, and electrical needs. We appreciate your feedback and are thrilled to hear that you had a positive experience with our services. Your generous rating of 5 stars means a lot to us.Review fromSteve S
Date: 04/09/2024
Excellent custom service. They came out the same day I called were courteous, knowledgeable and thorough. They took me through all of their work, made sure that not only the generator was working properly, but that I was satisfied with all the work being done.Horizon Services
Date: 04/26/2024
Thank you for giving us your feedback! We really appreciate it and will take it into consideration as we improve our products and servicesReview fromJohn D
Date: 01/10/2024
I have used Horizon for over 10 years. Their work has always been excellent and their employees, especially the technicians, are well trained and personal. The tecs have always left my home in clean shape. I have referred Horizon to my friends and neighbors. Everyone has been pleased. Having been the former Chairman of the BBB of Southeastern PA, I know how important reviews are. The above review is both honest and well deserved.Review fromChristopher J
Date: 01/08/2024
Very professional polite on time did a good job cleaned up after the service
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