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Business Profile

Used Car Dealers

Starter Cars
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2010 **** Flex from Starter Cars at ***************************************,
    on August 8, 2024. The vehicle was inspected in July 2024 by the dealership. At the end of
    August I had to replace the rear brakes and calipers. These could not have been worn out or
    gone bad in less than 1 month, so the vehicle should never have passed inspection in July. At
    the beginning of September, the vehicle would not start. The dealership charged me $80 to tow
    it back to their lot. It was "repaired" the next day and they told me it had been missing a fuse.
    Once I got the vehicle home, it again would not start. I talked to **** at Starter Cars and he
    had it towed back to the dealership. They had the car for over one month. They stated it was a
    relay. I did receive a loaner car during that time, but it kept shutting off. I tried to contact them on
    Nov 26 but there was no answer. I left a message and they never returned my call. I called
    again on the 27th, and was told they would let me know on the next Friday what was going on.
    At that time they told me they were checking all the wiring. They were supposed to call me the
    following week but I didn't hear from them until the week after that. I got my car back last week
    and now it runs, but it now has white smoke coming from the exhaust, which I'm told is likely a
    blown head gasket. I'm paying for a car that I can't drive and I can't afford to keep putting money
    into it. They have lied to me since the day I bought the car. I have several witnesses to
    corroborate my story.

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They came and repossessed my car and couldn’t even tell me who put in for the repossession they used the excuse that I never made a payment when in fact I paid my car entirely off starting from the first payment they tried to double bill me for to the last payment when my car was in fact paid in its entirety along with everything else that was on my credit report other than my newest school loans they spoke to me as though I was a bum I didn’t have any money and I wasn’t worth talking to they caused me pain and suffering as well as lost wages I can not make it to work or focus on my most recent courses due to the financial distress and mental anguish they put me through

    Business Response

    Date: 05/30/2024

    RE:  I* * ******** ********

    The customer never made any payments on the loan.  The customer was in default under the terms of the finance contract.  The result of default of the finance contract is repossession of the vehicle.  

    Sincerely, 

    Scott D****

    Starter Cars

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