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Important information

• Advertising Review:

  On March 15, 2022, Better Business Bureau contacted NV Heating and Cooling LLC concerning the following advertising claims found on their website, http://www.nvlocalhvacservices.com/.

  
  

  - Endorsements  

  - Certification Seals. EPA2020, Energy Trust of Oregon, EnergyStar, EPA, State of Oregon 

  - Environmental Protection Seal 

  - “Our Technicians have more than 15 years of experience they worked on big HVAC companies starting from scratch making their way to supervisors” 

  - 100% Satisfaction Guarantee

  
  

  Advertisements should be truthful, sincere offers to sell. Advertisers have a responsibility to have substantiation for all claims made and should be able to provide that substantiation upon request. All advertising that may mislead or deceive consumers should be avoided.

  
  

  When using the term “warranty” or “guarantee” the advertiser should clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to the sale, which could include putting it on the seller’s website. Advertisers should disclose any material limitations on a "satisfaction guarantee" or "money back guarantee" and define, for consumers, the meaning of claims such as "lifetime guarantee".

   

  Advertisers should ensure that testimonials and endorsement are not misleading and represent the current opinion of the endorser. A consumer endorser’s experience should reflect what users generally achieve, unless there is a clear and conspicuous disclosure of what the expected results will be.  Advertisers should not include claims in testimonials that they themselves cannot make and support. 

  
  

  Advertisers should avoid broad, unqualified environmental claims such as “green,” or “eco-friendly.”  Other claims such as “degradable,” “recycled,” and “non-toxic,” should only be used when substantiated and properly qualified.  Environmental Certifications and seals of approval may be used if properly issued.  Additional disclosures are needed if not issued by an independent third-party. 

  
  

  Despite written requests, as of March 30, 2022, NV Heating and Cooling LLC has not responded to BBB’s request for revisions and clarification in its advertising. 

  
  

  For additional information on the Code of Advertising, please visithttps://www.bbb.org/code-of-advertising.