Reviews

Review Details

• Review fromArlene K.

  Date: 04/12/2025

  This week someone came to my door from ecoshield pest solutions wanting me to sign up for quarterly care. I said no and he told me, my neighbor, ******** had signed up and I think he said also my next door neighbor had signed as well. I told him I wasn't interested. Then, he said he'd give me a very good deal at $189 per quarter but he also said: Don't tell your neighbors because I'm giving you a very good deal. However, a few days later, I spoke with ******** and asked her if she liked the job the pest control company did and she said: I didn't sign up for it. Now that I've been lied to, I wouldn't sign up with them EVER. I called the company about this and was told a supervisor would call me regarding this. I never heard from anyone in the company. Furthermore, they make it difficult to get in touch with the CEO or managers. There are no numbers listed. The person at my door also said ******** had ********* ants and those ants were following my fence line.

  EcoShield Pest Solutions

  Date: 04/17/2025

  Hi ******,

  Thank you for taking the time to share your experience. We take feedback like this seriously, as we want all interactions with our team to reflect the level of professionalism and integrity we aim to uphold.

  Our sales representatives are trained to provide accurate information about our services, and we work hard to ensure that all communications are clear and respectful. Wed like to look into this situation further to understand what occurred and ensure its addressed appropriately.

  To move forward, we encourage you to reach out to our team at ******************************** with the date of the visit and any other details you can provide. This will help us investigate the situation internally and ensure that its followed up on by the appropriate team.

  We value transparency and your trust, and we appreciate the opportunity to improve based on your feedback.

  Sincerely,
  Via I.

• Review fromJondell H

  Date: 04/12/2025

  Thursday, 4/10/2025 - Company ***resentative knocking door to door to drum up business in our neighborhood in *********. Talked to my son and name dropped a neighbor saying he worked for him and wanted to talk about what the company offers. I checked with our neighbor, and he does not have a contract with Ecoshield and doesn't know anyone from the company. Asked other neighbors and multiple had been contacted by a company *** stating either my neighbors name or other neighbors who identified no contract with the company. Have also noted on other forums in the ******* area a person or person(s) performing the same false sales tactic.Friday, 4/11/2025 came home and observed a Ecoshield pickup parked in the same neighbors driveway for a considerable period of time. I called my neighbor and he had no idea they were there. My son said that another Ecoshield *** knocked on our door again. He did not answer the door and the man left. Again, mentioned this to other neighbors and the man was again stating falsely that he was working for nearby neighbors that again said they had no contract with the company.The company's website policy on sales stats "... gold-standard customer service, our trained door-to-door sales ***resentative's objective is never to exploit, deceive, or manipulate potential customers".

  EcoShield Pest Solutions

  Date: 04/16/2025

  Hi Jondell,

  Thank you for taking the time to share these detailed observations. We understand your concerns and appreciate you bringing this matter to our attention, especially as it involves interactions within your neighborhood and with your family.

  We take all feedback regarding our representatives and sales practices seriously. Our teams are trained to communicate with integrity and professionalism, and we have clear expectations in place to ensure our outreach reflects those values. What youve described does not align with the standards we aim to uphold, and wed like to investigate this further.

  If youre willing, we encourage you to reach out directly to us at ******************************** with any additional information youre comfortable sharingsuch as the name of the representative (if known), the time of day, or specific addresses involved. This will allow us to forward your concerns to the appropriate internal departments for a full review.

  We value your input and the trust of every community we serve, and we appreciate the opportunity to address this directly.

  Via I.

• Review fromMike W

  Date: 10/14/2024

  I started getting text messages about a service done for someone else, and finally they turned my phone number over to a collection agency (ARM Solutions). (I ignored the text messages thinking they were scams.)When I called ARM Solutions they quickly realized that the name on the account was different than my name. Someone put in the wrong contact *********, I called EcoShield Pest Solutions to let them know what I found out from the collection agency - in short order. I was asked to give my name, which I did; then I was asked to give my wife's name (which I did not) and the receptionist wanted to know if my wife had possibly requested the service without me knowing. I assured her we have been using a local company since 1998 and had no reason to look elsewhere.When I asked if she could please just make note of the fact that the number was wrong, she then asked me what name I was given by the collection agency. That's when I told her that if they had that information she should be able to see it too. I ended the conversation at that point and told her I needed to reach out to the BBB to report this issue. I'm still not sure I was not dealing with a scam, as I was put on hold twice.

  EcoShield Pest Solutions

  Date: 10/25/2024

  Hi ****,

  Thank you for bringing this to our attention. We understand the frustration and concern caused by miscommunication, especially when it leads to a collection agency reaching out in error. Ensuring accuracy in our records is important to us, and we want to make sure this issue is fully resolved.
  
  To address this promptly, please contact us at ******************************** so that we can investigate and correct any inaccuracies related to your contact information. Your peace of mind is a priority, and were here to help.
  
  Thank you again for making us aware.
  
  Customer Feedback Team

• Review fromJanet B

  Date: 09/20/2024

  *****************. Claimed that pest control was quarterly but came by next day, while I was at work and sprayed the lawn again. My dog vomited after the application. Now they sent me to collections for 2 more applications that were never applied. Weeds are doing fine, even after their alleged treatment.

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi *****,

  Thank you for bringing this to our attention. We understand your concerns, particularly regarding the additional charges and the effect on your pet, which is troubling. We strive to ensure clear communication about service schedules and treatments, and it's important that we address any discrepancies regarding the services provided.
  
  Please reach out to us at ******************************** so we can investigate your account and work toward resolving these issues. Your satisfaction is a priority, and we want to ensure this situation is handled properly.
  
  Sincerely,  
  Customer Feedback Team

• Review fromKathleen M

  Date: 08/24/2024

  I'd give a 0 if it were available. 2 different pest control companies were going door to door when we were having an ant problem. My husband signed an on-line contract for what he understood to be a one-time charge. Turns out it was quarterly for a year and his calls to cancel were met with requests for further information and an inaccurate e-mail address. They only gave us a copy of the contract after 3 months of pestering them, then it turned out there was a $211 cancellation fee. The service was minimal, spread over 2 visits because it was about to rain. It's not just the the high-pressured sales team, the whole operation is a scam. Their business license is listed as ToBeDetermined.

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ********,

  Thank you for sharing your experience. We understand your frustration with the contract terms and the difficulty in canceling the service. Clear communication and transparency are essential, and its concerning to hear that you had trouble obtaining a copy of the contract and were met with confusion when trying to cancel.
  
  Wed like to investigate this further and work toward a resolution regarding the cancellation fee and any miscommunication. Please contact us at ******************************** so we can look into your account and ensure that your concerns are addressed. We appreciate your feedback and the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team

• Review fromJohn E

  Date: 07/25/2024

  This is the biggest scam for pest solutions company please make sure that you read and have the sale person explain everything before the sale person start smooth talk you and don't explain everything before you sign a contract. Make sure you ask about cancellation policy. Would not recommend this company to anyone.

  EcoShield Pest Solutions

  Date: 10/11/2024

  Hi ****,

  Thank you for sharing your concerns. We regret that your experience didnt meet expectations, particularly with the clarity around the contract and cancellation policy. We strive to ensure that all terms are fully explained upfront, and its disappointing to hear this may not have happened during your interaction.
  
  Wed like to address your concerns and review your account to ensure proper communication and resolution. Please reach out to us at ******************************** so we can assist you further. Your feedback is valuable, and we appreciate the opportunity to make things right.
  
  Sincerely,  
  Customer Feedback Team