Reviews

This profile includes reviews for Ace Car Reconditioning LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ace Car Reconditioning LLC

  15785 SW 72nd Ave Tigard, OR 97224-7937

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  Ace Car Reconditioning LLC

  3935 SW 170th Ave Beaverton, OR 97007-1823

Review Details

• Review fromSierra C

  Date: 06/01/2023

  DO NOT use this shop! I brought my car to them in late Spring ***************************** August. My experience with them was an absolute nightmare. My brand-new bumper that I paid nearly $1,000 for was installed with two enlarged headlight washer holes. These asymmetrically enlarged holes were visible even with the washer caps on, which is not supposed to be the case. The holes come pre-cut from the factory and there was no reason for them to be altered. *** refused to refund me for the damaged bumper and adamantly denied any possibility that an Ace employee could have enlarged the holes. They denied this possibility even though when I came to pick up my car after the initial repairs, it was not ready due to one of the employees installing several parts backwards, breaking one part, and incorrectly taping another. I ended up having to come back twice because they didnt clip my bumper on properly and twice more because their paint job wrinkled after a few weeks. I realized that the new spoiler that I paid for had never been installed. I asked for a refund of the part via email but received no response until I had sent a total of 5 emails over the period of 1 month. I was told by ***** that she would look for the receipt, but 17 days later I had still not received a response from her despite following up twice. At that point, I moved ahead with filing my case with Small Claims Court, adding on the cost of the spoiler since I had still received no response from Ace.In the end, I sued Ace in Small Claims Court for the cost of the bumper, spoiler, and associated labor. It came out in court that they had noticed the damage to the headlight washer holes before I came to pick up my car after the initial repairs but chose not to tell me. I won my case and *** was reprimanded in court for installing the bumper when it was clearly damaged, not alerting me to this damage, and for trying to countersue me for the cost of work that they agreed to do under warranty.

• Review fromRosemary V

  Date: 06/09/2022

  Took my truck in for body work after receiving a competitive quote. was told they had to order a part and I needed to pay upfront. I did. They 'forgot' to call me 4 weeks later to inform me the part was in. ;-( (Strike 1) Then was promised the truck back within 5 to 7 business days. 4 weeks later I was informed the part that came in was wrong so they 'patched' up my truck in lieu of replacing the part i paid for. (Strike 2) Then I called 3 times and they finally said it would be ready by 5 pm on Wed, June 8th. I was there at 4:50 and was told they were still buffing it out and needed to 'clean' it. 45 minutes later, I paid and drove off. The truck is still filthy, full of buffing dust on the inside, they missed the side view mirror when they painted, and I showed them the scratch on the side door which they apologized for missing too. REALLY?? (Strike 3) They suggested I bring it back for 1 day to fix all the things they missed. Not happening after having my truck for FOUR WEEKS & 2 DAYS! I don't trust them!