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Business Profile

RV Dealers

Blue Compass RV

This business is NOT BBB Accredited.

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  • Yonty U.

    Date: 11/05/2024

    I test drove a class ** from Blue Compass in July 2024. I noticed the oil change light was told it would be taken care of. So we agreed on the price and decided to buy the *** Arrived a few days later to buy it. The sales manager worked the numbers to make it look like we were getting a better deal by increasing the trade-in value of our travel trailer which we had already traded in. Now feeling frustrated we felt trapped but I couldn't wait to sort it all out since I needed to leave. When I started the ** I noticed the oil change light was still on. They asked me to return it on Monday. Now I'm ****** and feeling ripped off.After having the ** over the weekend, I notice many other things that should have been checked on new 2024 ** with 2200 miles on it. An alarm system says was installed but later found out it wasn't. Light fixtures loose, side door was sticking, ceiling vents broken, loose trim pieces, the interior was not cleaned, low tire pressure and oil and it showed low. It was then I realized this vehicle had no pre-sell service check. I returned the ** that Monday and it was left for 3 days. Wednesday I was called and said the ** was ready. I arrived and "All" of the things on my list to be repaired including the oil change was not done!!! All they said was we're sorry but if you bring it back AGAIN we'll get it taken care of. Now I'm beyond angry. But it gets worse! 3 weeks later the transmission went out and it had to be towed.Thank God the ** fell into the Lemon Law and **** bought the ** back. After almost 5 months we still can't afford to buy another ** because we lost over $15k on this deal in travel expenses, ** rental fees, and Blue Compass refused to give us a full refund of our paid warranty and kept $4k we spent on the ceramic coating. **** did the right thing in the buy back, but Blue Compass not only provided horrible service, as of November 2nd, 2024 they still try to milk us of every ***** they could get out of us.

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