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Business Profile

Water Damage Restoration

SERVPRO of Southwest Portland
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     

    Hello,

     

    I just wanted to update case #******** Servpro and I have resolved our issue. Please let it show resolved. Thank you,

     

    *********************

    ************

    Business Response

    Date: 05/23/2023

    We are currently in direct communication with the customer arranging a solution to this complaint. A solution will be met by the end of this week.

  • Initial Complaint

    Date:12/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here are some text messages between me and Servpro also a response to Servpros response I never yelled or threw anything at anybody. I never called Servpro and pretend to be somebody else. But ******************* my ex husband did his phone number is ************. He would be happy to speak with you. I am including some photos of the many damaged and unreturned things and if my things were brought back in October like the messages say instead of Servpro always canceling or just not returning my phone calls I would not owe them anything. They would owe me for the damages. things . If you need more information please contact me Thank you

    Business Response

    Date: 12/22/2022

    Regarding this complaint, we have had several issues with this customer, while working on the job we had several incidents of the customer berating and yelling at our team as well as throwing objects at them.  We also had issues with the customer in question harassing  our office by calling repeatedly, calling and pretending to be someone they were not as well  as stating falsehoods of whom they were speaking to and what was said.   We are also aware  that many of the items she's claiming that we damaged had  pre-existing  damage and we have photo documentation thus we have no responsibility to repair.  Also this customer has maxed out on their insurance policy due to the excessive inefficiencies due to the many non standard extreme demands and the customer has been given the option to pay remaining balance due for items and have them released.  They were given this option several weeks ago and have yet to finalize.  Due to all of these all encompassing issues and per our company policy and contract  we cannot release the items in question until payment in full has been released to our office.  Thank you and please reach out should you require any more information from us.  

SERVPRO of Southwest Portland is BBB Accredited.

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