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Business Profile

Telephone Answering Systems

LexReception

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telephone Answering Systems.

Reviews

Customer Review Ratings

3

Average of 1 Customer Review

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Review Details

  • Stephen S

    Date: 08/22/2023

    My law firm was a "valued" client of LexReception for several years. For the most part, the service we received was good. But in recent months, we saw a drastic decline in message quality (e.g., no details left in the actual message only a request to call the person back). We were willing to forgive some quality control lapses because LexReception kindly agreed to lock in our price and plan before they significantly raised their prices for all plans. Little did we know that this courtesy was only temporary. While reviewing our LexReception account, our office manager noticed that our plan and price had changed for the worse. Nobody from LexReception contacted us to let us know about the change or that we would be hit with major overage charges because of the change. When I reached out to LexReception about the issue, they're response was cold and uncaring - take it or leave it. So, we left. Lawyers beware - LexReception cannot be trusted.

    LexReception

    Date: 09/05/2023

    Hello *******,


    We regret to see your review.


    I have reached out to you by phone and email several times but we have not been able to connect yet. We would like to better understand your experience and how we can improve.  At Lex Reception, we take pride in responding promptly to our clients concerns and providing transparent and honest communication.


    After reviewing your account, I noticed that you have been subscribed to the same monthly service plan since March 28, 2021. Your subscription was updated to a current pricing plan on August 1, 2023 as part of a planned pricing increase, which was the first pricing increase assessed. I also see that we provided advance notice of the change on both your June 1, 2023 and July 1, 2023 invoices.  


    I also saw that you reached out to your Account Executive via email to inquire about this change on August 22, 2023. Because your Account Executive was not available at the time of your inquiry, our client services team reached out to you on the afternoon of August 22, 2023.  Upon reviewing the interactions with our client services team, and I do think those interactions could have been better. I apologize that our communication in response to your inquiry has not been as good as it could and we will work to improve in that area.

    Please give me a call at ************ or email me at **************************************** I want to ensure that we address your concerns around the pricing increase and that you are subscribed to the best pricing plan to meet your business needs. 

    *********************
    Lead Client Account Manager
    ************
    ***************************************


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