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Business Profile

Retail Shoes

KEEN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

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Review Details

  • Rachel B

    Date: 08/28/2022

    Horrible shoes that are incredibly expensive and don't withstand the elements. The customer service is rude and unhelpful, refusing to back their products. I will NEVER buy KEEN footwear again.

    KEEN

    Date: 10/05/2022

    Hello,Thank you for reaching out! Sorry to hear that you will no longer buy KEEN products. I was unable to locate any interaction with you and our customer service team, based on the information provided in this company review. I was able to find a denied warranty claim from 2018 due to outside forces , I am sorry if you are still upset about this denial.Wishing you all the best,

  • Rod M

    Date: 07/06/2022

    Most expensive footwear I've ever purchased. I'm on my feet all day. I'm a mailman. My shoes could not handle walking up hills stairs or downstairs or downhill or any type of grade change. The souls have fallen apart and came off to the point where they rolled underneath me when I walked where I almost would fall if I backed up without picking my foot way up off the ground. Horrible boots would never recommend anyone to buy them. I've turned people off. I've had better Reebok shoes. I've had better ****** shoes. I've had better Columbia shoes. Horrible shoe folks. Horrible shoe

    KEEN

    Date: 10/05/2022

    Hello,Thanks for reaching out to us!We are sorry to hear about the trouble with your KEEN shoes. We guarantee our products to be free from manufacturing and material defects for one full year from the date of purchase and we would love to give this one a proper evaluation. To make it quick and easy, please click on the appropriate link below to get to claims process rolling:(US Residents) https://www.keenfootwear.com/warranty Our inspectors will evaluate your claim form and photos, if they have any additional questions they will reach out to you via e-mail. If your claim is approved, you will receive a credit to pick out a new favorite KEEN pair on our site!

  • Brandon B

    Date: 06/17/2022

    Ladies and gentlemen this is what we call the ol Bait and Switch. You see Keen partners with a great program ** ME (gives discounts to folks in military, medical, ************). If you have the proper credentials if you order through KEEN for example that will get you 20% off. Sounds good huh? Not so fast. KEEN Utility wants to act like a good company that supports these professions but for every sale they will exclude the ** ME discount on top of promotions. That is in their fine print *Exclusions*. This is the only company I have noticed that pulls this trick - if you want a great company that truly supports those professions through ** ME discounts I suggest ones such as CARHARTT or UNDER ARMOUR.

    KEEN

    Date: 10/05/2022

    Hello, Thank you for reaching out! I am sorry to hear you are not happy that your discount that ID.me (in your case is 20%) does not stack on top of or sales for customers who do NOT receive the discount on every transaction like your do. This is not a bait and switch, this comes down to the terms and conditions of our sales and the fact you get a discount regardless of a sale or not with your ID.me.Best,

KEEN is NOT a BBB Accredited Business.

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