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Business Profile

Retail Shoes

KEEN

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Reviews

Customer Review Ratings

1/5 stars

Average of 11 Customer Reviews

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Review Details

  • Review fromRachel B

    Date: 08/28/2022

    Horrible shoes that are incredibly expensive and don't withstand the elements. The customer service is rude and unhelpful, refusing to back their products. I will NEVER buy KEEN footwear again.

    KEEN

    Date: 10/05/2022

    Hello,Thank you for reaching out! Sorry to hear that you will no longer buy KEEN products. I was unable to locate any interaction with you and our customer service team, based on the information provided in this company review. I was able to find a denied warranty claim from 2018 due to outside forces , I am sorry if you are still upset about this denial.Wishing you all the best,

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