Complaints

This profile includes complaints for Meineke Car Care Center's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Meineke Car Care Center has 5 locations, listed below.

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  Meineke Car Care Center

  19368 Molalla Ave Oregon City, OR 97045-9816

• 

  Meineke Car Care Center

  206 N Lombard St Portland, OR 97217-1532

• 

  Meineke Car Care Center

  3635 SE 82nd Ave Portland, OR 97266-2905

• 

  Meineke Car Care Center

  15510 SE Mill Plain Blvd Vancouver, WA 98684-8904

• 

  Meineke Car Care Center

  10717 SE 82nd Ave Happy Valley, OR 97086

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took car in to have AC worked on, blowing hot air. Repairman ***** told me I needed a new compressor, oil change, oxygen sensor changed. All these things done within two days and traveling 5 hours to ************* check engine light on, AC blowing hot air again and car overheated. Car checked NO coolant was in reservoir. Cabin filter was nasty hadn't been changed. Car was making a terrible Noice. once checked my hub assembly and rotor had to be replaced. Meineke resolution is to drive my car back to ************** 5 hours to have fixed. this is not satisfactory.

  Business Response

  Date: 08/10/2024

  I do not know how this came to us but our shop is in ****** which is considerably more than 5 hours from ************** and I do not have a ***** working for me. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************l of $165 for the full hour diagnostic on my fuel door switch and $230 for a part and instal. To me that seems absurd since I already paid for an hour of labor that clearly was not even used my car was in for over an hour but I was paying for my oil change and the work done for the fuel door switch was probing it and running electricity through the probe to confirm the line was still operable. I of course denied the repair and order of the part. I already felt I was being over charged for this and I could order the part myself for under $30. So $200 in labor for another 5-10min fix was out of the question. It is unlikely I will be taking my cars back here.

  Business Response

  Date: 07/02/2024

  Good morning,

  I understand that everyone's money is tight and we need to watch every *****.  As a business and as employees of the business we do have to charge so that we can make a profit also.  We need to charge for diagnostics time and we need to charge for the parts and we need to charge for installation.  Sometimes our minimums seem unfair and sometimes small items get distorted into big ones.  

   

  Refund approved.  If you paid on a credit card we will refund your card.  Otherwise it can take up to 2 weeks for a check.

   

  *****

  Customer Answer

  Date: 07/12/2024

  The resolution of my case was that my refund was approved however there was no other info provided. I assumed I would have been reached out to by someone or that they would refund my card I had paid with as it stated in their response however now that it has been over a week and I have not heard from anyone from Meineke or seen a refund issued. If I could please reopen the case until the resolution of a refund is completed on their end.
  
  Thank you,
  *******************************

  Business Response

  Date: 07/22/2024

  **** if your original payment was with a credit or debit card we will need to refund that to you.  It would be best to contact the shop for reimbursement.  
  

  *****

   

  Customer Answer

  Date: 07/23/2024

   
  Complaint: 21929926
  
  I am rejecting this response because:
  I have contacted the store via email as I am currently unable to go in person due to military obligations. However they are not tracking anything in regards to a refund, requesting the business to reach out to Meineke 2032 in ***************** on my behalf as there is a disconnect and without proper clarification/justification it does not seem the location with refund me as they are unaware of who ***** is who had given me the response stating I can get a refund.

  
  Sincerely,
  
  *******************************

  Business Response

  Date: 08/01/2024

  **** I have forwarded your request to my accountant who will send a check to you.  You can contact her at ***************************************  

• Initial Complaint

  Date:02/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im positive that is the name listed on our estimate but please take a look again at the attachment the shop was Meineke college stationbuilding didnt have Midas on it st even though my name is tagged to my car. I asked him why I was paying for 5 hours of labor when there was only 3 and half IF THAT, he proceeded to tell me his labor guy is really good at his job and its a standard to charge 5 hours even if the 5 hours are not all used. He said if they had worked more hours they wouldnt have added more time, u argued that not using hours And just willling charge $200 or more for labor that wasnt done is the most wrong and unlawful thing to do. After we paid for our own parts we still paid way too much as the service itself did not take 5 hours. ***** was not nice and cut me off and will never take my car back to his place that is willing to take money from people, put yourself in our shoes and tell me you wouldnt try and fight to get your money back on unused time.

  Business Response

  Date: 03/11/2024

  I am sorry to hear about your frustrations but we do not have a  ******************** working for us and we do not install customer supplied parts.  Perhaps it was the Midas that you went to?   If you could give us more information we could try to help get answers.  

  Business Response

  Date: 06/11/2024

  What we are struggling with currently is ****** saying the engine was over milled by .002 of an inch.  this is not possible to measure with the head still mounted on the engine.  I am working on getting your engine replaced.  Regardless of that the check engine light is on and something needs to be done.  I will replace your engine but at a Meineke so that I can better control the costs and process.  

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19882115
  
  I am rejecting this response because: It was taken back to Meineke and put back on and and my vehicle sounds terrible again. I expressed my concerns about the noises when it was initially put on and was told the issue was unrelated. I paid to have the issue diagnosed, and it was determined to be from the work done by Meineke. Meineke offered to put it back on in lieu of a refund, I accepted. The issue is happening again. I don't trust Meineke to work on my vehicle again. I don't want to take it back to a Meineke location for a third time to have the same issue. I'd like to take it somewhere that I trust to work on my vehicle.
  
  Sincerely,
  
  *******************************heft opportunities". They removed the cat guard and the noises stopped. I called Meineke after to get a refund, which I felt was reasonable considering I had to spend $163.60 to find out the improperly installed cat guard was the source of my issues. I was told that they would not give a refund for a fabricated part and that the best that they could do was reinstall it. The part was installed incorrectly previously by this location, and after the dealership stated that it would not prevent future theft, I was not happy with this option, but I drove it back down to the meineke location on 03/24/2023 to have them reinstall the part. I am currently having the same issues. I would like my money back so I can have a cat guard installed by a differnet company. This issue has cost me hours of time in driving to ******** and back and waiting for "repairs", and hundreds of dollars. My car still sounds terrible, and I'm driving around with a cat guard that I am not confident will prevent theft.

  Business Response

  Date: 04/11/2023

  It would seem like i am missing something.  I just received the report from the manager there and she is aware of the problem but says you were aware that this could be fixed under warranty Please take it to any Meineke shop where you are.  

  *****

  Business Response

  Date: 04/27/2023

  Beau give me a call at ************ and we will discuss a refund.  

  Customer Answer

  Date: 05/02/2023

   
  Complaint: 19882115
  
  I am rejecting this response because: I was expecting a response by Saturday and it is now Tuesday. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 05/02/2023

  This was resolved today by refund.  

  Customer Answer

  Date: 05/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18437977
  
  I am rejecting this response because: simply, its false, no one at meineke has EVER gone above and beyond, rather sunk as low as imaginable and im saddled with all the repercussions. no one contacted me about the parts arrival until the last time I made a complaint to the BBB. and at this point I did not want my car in to be touched by meineke supposed mechanics again. and when I called to ask if I could come pick up the part or a refund I was outright lied to that I would be allowed store credit and it was turned into an oil change I DONT WANT from meineke, I would never take my car to meineke again, and would STRONGLY asdvise anyone against it.  I was treated like garbage through the entirety of our dealings and further left with a car that had a catostrophic break failure WHILE I WAS DRIVING. a reasonable conclusion would be at least give me my money back for the literal part I never recieved, not an oil change from a shop I wouldnt trust with a vehicle again. the so called "above and beyond" was to make it so I CANT contact the shop again, because the supposed manager/owner of the oregon city location wanted to play phone tag and act like a tough guy while lying to me, then tell police id been harrassing him by calling the shop after he hung up on me. so how do I contact the shop? I was explicity told not to contact directly again. and told id have my best luck contacting bbb and taking it to civil court, I dont wanna be doing this with my time, but what else is there when a bussinesss robs you. I stand firm meineke has been the lowest of the low, all managers have been blatant sham artists. and corporate meineke turns down all responsibility for its stores. I called, month after month for a year about the part, and never even got calls back, esppecially did not recieve any calls first ever. contact me, with my refund, since you have my contact info right? least yall can do. above and beyond wouldve been not saddling me with dangerous brakework that a meineke employee himself said was shotty and desserved to be fixed before learning it was meineke who did the work. *********** dont stand by anything but being dishonest charactures of exactly the kind of cartoonish scam artist mechanic stereotypes. I trusted meineke because I believed there may be a greated overseeing company who could make sure people werent getting scammed now its obvious the largeness of the companny only makes it easier for individuals to be bullied and treated poorly. should this be posted online, anyone reading this, please dont waste your time or money, someone else will do the work right, and probably cheaper to boot. to meineke, and whichever person is pretending to be the manager/owner atm, DO BETTER, people deservee you to perform safe car work, and own your mistakes and stand by fixing them, non of which are yall doing, and other online reviews are clear enough about that for all our behalfs.
  
  Sincerely,
  
  ***** Ghost they had it after my last complaint to the bbb, and wont even give me the part or a refund

  Business Response

  Date: 11/29/2022

   

   

  I have reviewed the situation with the managers involved.  they are adamant that they have contacted you numerous times for you to pick up the part and the calls are unanswered.  I would like you to get in contact with the shop and we will resolve this to your satisfaction as long as you are reasonable.  We feel we have gone above and beyond our duty to get the part to you but need to get this resolved.

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 10/14/2022

  First i want to point out that this is the first i have heard about this complaint and would like follow up on why the BBB thinks i was notified when i was not.  I respond to any complaints that i get in a timely manner.

   

  I contacted our management team and got this reply:

   

  Resolved directly with the customer, there was a lack of communication during the cash out with **** about the military discount. The work was sold and explained to **** by ***********************, which **** did verbally agree too.  **** misunderstood my explanation of cost and services required after discussing his concerns with him we settled on a partial refund which he felt was very fair.  

   

  We will contact the customer directly to verify that he is satisfied.