Reviews

Review Details

• Review fromNikoletta M

  Date: 06/30/2023

  Easy site to navigate, and ordering process was very smooth.

• Review fromOscar A

  Date: 03/26/2023

  After the machine I bought from mybinding.com caught on fire and almost burned my warehouse down, they stuck me with a repair bill. I paid it. Like the sleazy business they are, they continued to chase me for months. Finally, they sent the $165 bill to collections. After I spent thousands with them. This company's poor business practices makes the entire business community look bad - anyone working at this company should be embarrassed and is hopefully looking for a better place to build their career. My business is going elsewhere.

• Review fromBen A

  Date: 03/23/2023

  Terrible customer **********************. We paid for overnight shipping on some bags we really needed. They shipped out two days later on *** ground. Now they will get here even later. Customer ********************** apologizes but nothing they can do but refund shipping. How about overnight me a box today so I can get my order done. Cant do that. This is not the first time we had trouble so its my fault but it wont happen again.

• Review fromChris M.

  Date: 02/16/2023

  Awful machine, and even worse customer **********************. Bought a foil fuser - The gold foil would barely transfer onto the design and was VERY spotty - completely unacceptable for gold foil. After 5+ months of going back and forth with customer ********************** - having to call the Chinese manufacturer for replacement parts (to a brand new machine) as well as to do Facetime with representatives from the Manufacturer just to confirm the machine was not working. Spent hours of my own time over this machine for literally NOTHING. If anyone is interested - I have a documented timeline of my experience with *********. Absolutely terrible - DO NOT trust this company.

• Review fromTerry T

  Date: 10/10/2022

  I thought I broke our company's laminating machine. Turns out one of the other employees was able to fix it and it is working wonderfully. We do not need 2 laminators at the business. The shipping box was opened by the office, but the laminator was never taken out of the shipping box. Thanks for your help.The product packaging was never opened. Several emails and slow responses later:Their response:Hello *****, I do apologize for the late response.I did get a response from the vendor over the weekend regarding the:TLC Model **** 10" Heavy Duty Pouch Laminator SKU: TLC-**** They have said unfortunately the item is not returnable.The last email from them:Hello *****, I do apologize for the late response.I did get a response from the vendor over the weekend regarding the:TLC Model **** 10" Heavy Duty Pouch Laminator SKU: TLC-**** They have said unfortunately the item is not returnable.Well, these people are liars then because this is not what their return policy on their website states.I will save ******* trouble of looking up their return policy:RETURN POLICY Please review our return policy below. If you would like to return your order you may submit a Return Request here.Return Timeframe All returns are at the discretion of MyBinding and must have an assigned Return Authorization Number (***). The *** must be requested within 30 days of receipt of your order and must be requested before you ship back the order. Requests made after 30 days are not eligible for return. Products shipped back without a valid return authorization number are not eligible for return and will not be processed.If the merchandise is not shipped back within 7 calendar days of the issuing of the ***, MyBinding has the right to cancel/void the return authorization.Return Requirements Return Authorization is required for a return to be accepted.All returns need to be unused and in resalable condition.The return authorization number must be referenced on the s

  MyBinding.com

  Date: 02/06/2023

  Dear *****, I am sorry for the confusion and frustration caused by the miscommunication regarding the return policy. My team has already issued a full refund to you. I apologize for any inconvenience this may have caused. If you have any further questions or concerns, please do not hesitate to reach out to me. Best regards, Doug H*** Director of eCommerce