Reviews

Review Details

• Review fromJoe A

  Date: 02/27/2024

  I called them to install electric tankless water heater for me. They tried to sell me 40 gallon tank electric water heater instead installed for $3600 which I looked up was only $999 at *********** Which means disconnecting the water hoses from the old unit and attaching it to the new unit would cost me about $2600 labor. Less than 1 hour of work. I told them it was not what I wanted so I offered to purchase the tankless unit myself and they install it. This time they were charging $1000 to install it. I actually sent them a picture of the new unit and a link to the website. Also, they came to take pictures of my current setup and existing outlets. When they finally came over to install it they said it will require additional power that I did not have which will require their electrician to install. When I said fine they called their electrician and it turns out it was a third party company instead and they wanted an additional $2400 to complete the work. However, on the original contract that I signed with them for $1000 to compete the work it says installation and powering up to the system. Which never happened! They should have researched the unit before giving a bid. Now they refuse to complete the job unless I pay the balance in full including the $2400 that was never part of the initial signed contract.
  

  Pro Heating and Cooling Inc.

  Date: 03/04/2024

  We appreciate your communication and the opportunity to address your concerns. We extend our sincere apologies for any challenges you faced throughout this process. Your feedback is invaluable, and we are dedicated to resolving your concerns.

  
  In our initial proposal as a Turnkey-Project, we would have undertaken the responsibility of ensuring that the correct equipment and parts were ordered with the expectation that they would seamlessly integrate. This comprehensive approach included assessing additional needs for other trades, such as electricians. Opting for a more economical approach, or, a Limited-Scope project, may have resulted in a loss of visibility and control over certain project aspects.

  
  When customers chose to procure their own equipment, our reliance on the customer ordering compatible equipment increases, in the end, this may introduce challenges in anticipating additional work. Whereas in a turnkey-scope, we would have untaken all the responsibility of making sure that the equipment was compatible or coordinate additional electrical work ahead of time. 

  Regarding the pricing, we want to assure you that our primary objective was to provide fair and transparent pricing. The final proposal for the Limited-Scope install encompassed labor, parts, the responsible disposal of old equipment, and the commissioning of the equipment. The affirmation of existing dedicated power led us to believe there would be no need for additional electrical work. We understand the frustration caused by the discrepancy between the signed contract and the subsequent work needed.

  To discuss this matter further and explore a resolution that meets your satisfaction, we encourage you to reach out to our office. Your satisfaction remains our priority, and we appreciate your understanding as we diligently work to address your concerns promptly.
  Thank you for your patience, and we are grateful for the opportunity to rectify this situation.
  Sincerely, Pro Heating and Cooling.