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Business Profile

Beauty Salon

Nai Beauty Studio and Academy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint has been resolved. I kept contacting business and once you sent them the complaint they agreed to pay me money owed of $150.00  situation and told them what I was being told by the business owner us bank told me yes a merchant can refund me it just has to be in another form aka paper, check, cash , or give them a new card number, they advised me again to send account closing documents again showing proof to owner so I did. I then called back the beauty school and texted several times as well and they said yet again it has to be original card number and that it's not possible for them to refund another way . Since then been texting them and calling them off and on now with zero response at all . I would just like my promised $150 back like the owner texted would happen. A closed bank accounts due to identity theft should not result in me loosing $150 dollars at all and the beauty school should find another way to pay me . I suggested they contact their financial institution and let them no the scenario so that their bank could inform them of how to refund me as well. But I'm now being ignored .

Nai Beauty Studio and Academy is NOT a BBB Accredited Business.

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