Reviews

Review Details

• Review fromtodor n

  Date: 04/26/2023

  Do not use D&F! I have a water line valve that I cannot close with my tools. A D&F technician showed up with an iPad in hand. Looked at the valve, said that nothing can be done, charged me $119.00 and left. He did not even try to see if he can close the valve with his tools! Total duration of the visit - less than 5 minutes. ********************** with D&F!

• Review fromLaurie R

  Date: 01/29/2023

  I was one of the unfortunate persons who had a pipe break during the frigid temps over the Christmas holiday. Fortunately, I had a house sitter who was very gracious to take this on since I was on the East coast. It was Christmas Eve day, of course. He was able to finally reach a plumbing comp. - in this case D&F- who came out after getting authorization from me over the phone for the emergency fee of $499.00. I approved this as it needed to be taken care of. The pipe was fixed - they charged everything to my credit card instantly. I was also unfortunately one of those who couldn't ************ back for several days. When I returned and looked at the emailed invoice- I was shocked and completely knew I had been ripped off. So- the $499.00 After hours dispatch fee was billed, AND a $499.99 Crawl Space/Attic Access fee of $499.99 (never disclosed to me or my house sitter) and a $1250.00 spot repair on the water line. And- on top of that- the plumber decides to tell me my whole house needs to be replumbed ! Drops an estimate of $25K along with my price gouged invoice for the Christmas eve day service of $2250.00. So- let's break this down- it was a $1000 service fee and then the work is billed. I called the company and asked about this ridiculous fee and instead of getting an explanation I reached an indignant person named, *** who refused to explain or escalate to an owner or other person with some authority. I also called several area plumbing companies to ask if they charge an access fee and NONE of them do- it's part of the job ! They claim all calls are recorded for quality assurance. I sure hope they kept my call. The BBB and consumer protection agency will be asking for it. This company will take advantage of the consumer. Buyer beware. One way or another - I will get my $499.99 back.

• Review fromElizabeth W

  Date: 08/02/2022

  DO NOT USE THIS COMPANY!! They price ***** people in their time of need and multiple people have submitted reviews and complaints to BBB for this. I wish I had been warned prior to booking them. I have a rental that had a leak coming somewhere from the washing machine area. The machine is less than a month old so we assumed there was something wrong with the plumbing since the machine is brand new maybe it got hooked up wrong, maybe the lines came loose or burst or something. It was a Saturday so I had to use the emergency service pricing ($199) just to have someone come out on Sunday since we didnt want to have a continued leak. I was willing to pay the weekend $199 emergency service fee. They came out and looked at everything for about 10 minutes and told me, the machine is broken and we cant do anything. He didn't even pull out my washer to verify that there was not a leak with the plumbing....He did not do "leak detection" work at all!! All he did was turn on my washer - look behind it and state, "This is coming from the washing machine." AFTER he did that, he called to tell me that the charge was $575!! There was no notice prior to the appointment that this would be the charge - if I had known that I would be charged $575 for 10 minutes of time, I NEVER would have had this out. Also - he let me know that IF I PAID THE **** then he could send me the videos of what he found...are you kidding me?! I can't even verify that you are telling me the truth until after I agree to the $575 fee charge?There is NO WAY that their fee is fair pricing. Do yourself a favor and read the reviews of this company and their fees. They take advantage of people in their time of need by not begin transparent about their pricing and then price gouging after the fact!