Reviews

Review Details

• Review fromStephanie G

  Date: 04/15/2024

  If we could give zero stars, we would. Came in on Saturday, 4/13. Waited in the lot for about an hour and a half while the salesman bungled around with the keys, trying to find the right keys to the vehicles we wanted to see. This was especially painful for my partner, who is a disabled veteran on the verge of knee surgery. When we finally went for a test drive, we told the salesman the fuel warning light was on and expressed concern. He said we would be fine. We were not fine. The car broke down due to lack of fuel and we were stranded on the side of the road. After promising us we'd be rescued in about 3 minutes, we waited for over 20 minutes (we were only a mile away from the dealership) for someone to show up. We reported the incident first to another salesman and later online. The only thing we were told was that they were sorry they "fell short," they would let a manager know, and they hoped we'd come back. That's it?!?! After all of that, we just got a copy-and-paste canned apology. This experience speaks volumes about how much this dealership and Mazda in general sees their potential customers. I can't even imagine how they treat their actual customers if there is a problem. I've never had a worse experience with a dealership. We were devalued, dismissed, and humiliated.

• Review fromTodd S

  Date: 02/19/2024

  Terrible customer service, which ends the moment your purchase is complete. After speaking with two salespersons and a finance person, we were told that we could put a $3,000 payment on our credit card once the 'no payment for ninety days' offer ended. Upon receiving the first notice from Mazda ********* Services, I was then told that this wasn't an option. On multiple occasions, I spoke with management, who promised they would 'call back in twenty minutes'. That never happened. I was then told that I would have an answer by the end of the week. Likewise, that didn't happen. Upon asking to speak with said individual, I was told that both my partner and I misunderstood our conversations during the purchase. There was no accountability for poor communication, poor follow-up, and a lack of professionalism and/or training on behalf of their salespersons and finance personnel. In a field where quality customer service and communication is valued, they were sorely lacking. I will not give them my business, and likewise will discourage my friends and colleagues from doing so.

• Review fromSean B

  Date: 12/04/2023

  Bought a 2019 CX five a couple years ago and decided to return. Bad idea it seems. Recently purchased a used car 10k Dec 2023 took to ******************* for a brake check 2 days after buying. Need $700 brake job. Sent quote to sales person - no help - asked for a manager call - nothing asked if they would help with the charges or do the work themselves. No response. I understand its a used car not a 40k new but the after sale care has not been good.

• Review fromChristina N

  Date: 04/27/2023

  This review pertains to only the ************************* First, I want to commend ******* and ***** for their outstanding service. They were incredibly patient, answered all my questions thoroughly, and never made me feel pressured to make any decisions. They made me feel welcomed and appreciated as a customer. However, my experience took a turn for the worse when I entered the finance office. The process took an agonizing THREE hours, and during two of those hours, we sat in complete silence. The financial manager made multiple errors, forcing us to restart the process, which resulted in the final documents being confusing. Additionally, the odometer value on the documents was incorrect.To make matters worse, the dealership failed to follow through on my request to have the license plates sent to the dealership for pickup. It has been almost three months, and I still have not received my plates. My temporary plates expire in one week, which is causing some anxiety. I tried reaching out to the dealership via text on 04/14 and 04/21, but I received no response. I eventually spoke with the ** on 04/24, who told me that the *** had made a mistake by not following written instructions. However, upon contacting the ***, I discovered that the dealership had submitted the form using an incorrect method, and now I need to go through the reinstatement process to get my plates sent to my home address.Loving my new car, but will not be returning for my next purchase or recommend to anyone.