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Business Profile

Heating and Air Conditioning

Priority One Heating & Air Conditioning Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

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Review Details

  • David S

    Date: 03/14/2025

    You would think the price you pay for their service would be at the bottom of the quote. It's not. The quote gives you a price that you "might" get if you qualify for certain tax breaks in the future. Completely misleading. Contacted them about this and they were completely unsympathetic. I was told that if I misunderstood the quote that was my problem and not theirs. Not sure why they offer a 100% satisfaction guarantee if they don't really care if the customer is misled by the wording of the quote. They even admitted that they have no idea if you will qualify for the listed tax breaks that they include on your quote. If you decide to use Priority One, expect to pay $1000's more than what they tell you you'll pay.

    Priority One Heating & Air Conditioning Inc.

    Date: 03/26/2025

    We're sorry to hear about your experience, and we understand your frustration. It's never our intention to mislead our customers. Our goal is to provide clear, transparent information and to help guide our customers through every step of the process. The proposal outlines the total amount due at the time of installation, along with your ************** after all discounts, rebates, and, if eligible, the full tax credit (we always recommend talking with your tax consultant about what you may qualify for). We understand how having two different numbers referring to one install could cause confusion, and we sincerely apologize for any misunderstanding. We will take your comments into account as we work to improve our communication and ensure a better experience for all of our customers.

Priority One Heating & Air Conditioning Inc. is NOT a BBB Accredited Business.

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