Reviews

Review Details

• Review fromKevin H

  Date: 11/27/2023

  When I pulled up to the glass front lobby doors the desk clerk was in the parking lot smoking dope with the housekeeper.The rooms were what you might find in a third world country. So we decided it wasn't worth the cheap stay. But since we had booked three nights I "needed manager approval" to check out early (after the first night). When I went in to see the manager in the morning she was "not there." When I called later she "was not there". So we stayed a second night. I was told to call in the morning. Still no manager available. I called again. Same response. The desk clerk said if we check out early we will be reimbursed for the second night but that I would - you guessed it - have to talk to the manager. So I've been trying to contact her because they charged my credit card the extra night for both rooms. In fact, over the last couple weeks every time I've called I've been told the same thing: "she's not here. best time to reach her is at 9am, she very busy". When I was in college I worked the night shift at a hotel as a night auditor. We actually had a legit manager. She worked Mon-Sat. Apparently, this manager is never in the office because "she is very busy." Apparently too busy to return phone calls too, cause I've left messages twice.So today I called and threatened to contact the BBB and the women with on the other end - the same person who answers the phone every time (maybe she is actually the manager) - the one with the gruff smoker's voice - she hung up on me. They are that professional.

• Review fromBecca S

  Date: 05/26/2023

  Aweful! They kept our deposit for no reason. They were very rude- especially the management. They charged money from my bank account with no explanation. They never came in to change sheets or clean- not even once in an entire month (almost) of staying there. They are the only hotel close to my home that was burnt up in a fire that would allow pets- so we had no choice but to stay there. There were tweekers all over the place at all hours working on their broken down cars & smoking in the parking lot. The room had ants all over the counters ********** in the bathroom when we arrived. The ac didnt work & the tv didnt work for a few days- they fixed them quickly however. Our insurance paid for our entire stay, but they still managed to charge me for the original deposit & then an additional $185 for no reason. They were rude to ******* kids & all of our guests. & like I said, they didnt come in to clean or bring toiletries or anything. We had to go to the office for toilet ******************* I finally bought a broom & bedding of my own bc theirs was rough & stained. Same with towels.

• Review fromLisa Z

  Date: 03/17/2023

  My family and I had a house fire and we chose to stay at Sunnyside inn and suites due to how close it is to my boyfriend's work. We have been here for over a month and today was notified that our room was not paid for last week so we owe double. I asked for a explanation as to why we weren't notified at the time (10 days ago) the manager ******** and the frontend ************************* got upset and said pay up or get out you won't find a cheaper place to stay as they laughed and walk off. We we're in awe of the rudeness and the zero compassion of their behavior. And would not refund our deposit. When we first arrived everyone was understanding and accommodating but now completely rude and I feel they are overcharging and taking money from us that had already been paid.

• Review fromrobert m

  Date: 12/18/2022

  Me and my construction crew went there we ordered two double rooms with queen **** and then do to me being hospitalized I had to get one single room for me and my wife they refuse to give us the hospital right and they charge us for a single room at the cost of a double room when asked for the reason they just told us the price is the price and refuse to discount us I would not recommend anybody go in there the Staff made you feel like he was an inconvenience for you to be there we asked for a change of sheets but we had to find our own blankets thoroughly disappointed when never used them again