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Business Profile

Window Installation

Window World of Tulsa, Inc.
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BBB Accredited BusinessA+Rated by BBB

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1

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  • Tonya M

    Date: 06/12/2023

    In a word, no! I had WW replace a large double window with a semi circle window above it in 2020 and am having to have THOSE replaced by another company because WW won't even return my calls now. It took the installers a full day to replace this one set of windows, this was the first clue something was wrong. Then I called WW multiple times to say something wasn't right because I could feel air and the windows had a LOT of condensation on them. They kept dismissing me, saying it was normal. In addition to that issue, there was water coming in from the top. I kept calling and someone came out. They said oh yeah, I can see it from here, it was installed wrong. They loosened it up to make the "waviness" more straight but I still feel air. The water issue wasn't even discussed. I called again about the water and had pics to prove it. They came out and recaulked around the brick outside and said if that doesn't fix it, it's not the window, it's the brick. The water is ONLY in the window, not the roof, ceiling, drywall, etc. it's the window. Water has continued to leak, calls have been made repeatedly but now, noone returns the calls. This was a very expensive purchase in 2020 and now having it replaced only 3 years later because WW won't stand behind their product is an even costlier. I wouldn't recommend them to window a dog house.

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