Reviews
This profile includes reviews for Alert 360 Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,031 Customer Reviews
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Review fromDavid F
Date: 01/05/2023
The technician arrived in the window of scheduled arrival. He was able to find the root cause of the problem within minutes of his arrival and fix it. He also tested the entire system for effectiveness before he left. As a result, I am confident that we now have a reliable system protecting our home again.
Alert 360 Home Security
Date: 01/22/2023
Thank you for sharing your experience, *****. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromPhilip W
Date: 01/05/2023
Very helpful and courteous, got our problems corrected and we are very thankful to have things working again.Alert 360 Home Security
Date: 01/22/2023
Thank you for your review, ******. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media ManagerReview fromCynthia A
Date: 01/04/2023
Tina was able to fix the camera and reset all. Very happy with her customer service.Alert 360 Home Security
Date: 01/09/2023
Thank you for sharing your experience, *****. Customer service is incredibly important to us, and I'm happy Tina provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromMartha M
Date: 01/04/2023
They came out for a service call and fixed the problem immediately then checked the rest of the system and found that there was a software update available and did that too.Alert 360 Home Security
Date: 01/22/2023
Thank you for your review, ******. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media ManagerReview fromTony H
Date: 01/03/2023
My installer was incredibly patient !!! Took his time getting the job done!!! I appreciated him & alert 360!!!Alert 360 Home Security
Date: 01/09/2023
Thank you for sharing your experience, ****. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromDianne H
Date: 01/03/2023
David did an excellent job replacing the battery to our alarm. In addition, he demonstrated how to remove the cover so we could replace the batteries ourselves. The tech department representative gave me very different directions which prompted the need for a service call.Alert 360 Home Security
Date: 01/09/2023
Thank you for sharing your experience, ******. Customer service is incredibly important to us, and I'm happy David provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromGeorge Edward L
Date: 12/30/2022
Very good work, on time , very knowledgeable, work was very good, tech was very knowledgeable, good job.Alert 360 Home Security
Date: 01/01/2023
Thank you for sharing your experience, *****. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromLisa P
Date: 12/29/2022
Steve was amazing. Quickly fixed our alarm system and took time to refresh my husband and me on several things with our keypad. We have some future needs and I hope Steve comes back to help us. Thank you Steve.Alert 360 Home Security
Date: 01/01/2023
Thank you for sharing your experience, ****. Customer service is incredibly important to us, and I'm happy Steve provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromGail B
Date: 12/29/2022
He was very professional and very polite. The technician explained everything.Alert 360 Home Security
Date: 01/01/2023
Thank you for sharing your experience, ****. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media ManagerReview fromDJ P
Date: 12/29/2022
I would leave 0 stars if I could. After many attempts to get my motion sensor working in my alarm and a few visits out (with trip fee) to fix it, it still doesn't work. It works for awhile then stops. I'd run away from this company!Alert 360 Home Security
Date: 01/22/2023
Thank you for providing your feedback and letting us know about this issue, *****. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you for the opportunity to resolve this for you. Please don't hesitate to reach out should you need anything moving forward.
Best,
Ashley R.
Social Media Manager - Alert 360DJ P
Date: 01/23/2023
Thank you for your response. It took a few trips out here, but it is working great now. Thank you very much for fixing the issues.DJ P
Date: 01/10/2023
Took a few trips to fix the problem, but I think it may be fixed. But I will add that everyone was very nice
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