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Business Profile

Security System Monitors

Alert 360 Home Security

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Alert 360 Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

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Alert 360 Home Security has 21 locations, listed below.

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    Customer Review Ratings

    4.85

    Average of 1,074 Customer Reviews

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    Review Details

    • Scott S

      Date: 05/07/2025

      ***** was Great! As always. He was on time fast and friendly. I appreciate yall keeping us safe

    • Jonathan P

      Date: 05/07/2025

      Quick response to a service request. Tech arrived promptly at scheduled time. Very knowledgeable and courteous. He found the problem in minutes, and had the stock to replace part to resolve issue. Very good service.

    • Kay H

      Date: 05/06/2025

      Our repairman was very polite and efficient!! He kept us informed about what he did to fix the problem!!!!??

    • Anita C

      Date: 05/02/2025

      Only 1 star because none is not an option. I used this company in the past and was happy with them. This time is different. Customer ********************** is horrible, Non-existent professionalism. I had a new system installed earlier in the week. This morning, I woke up and tried to turn off the alarm, but I could not because my password DID NOT WORK. I called them. Ma'am, you don't have service with us. Ma'am, you are calling the wrong company. This went on for 20 minutes before someone said Oh yeah, you do, but it hasn't transferred over yet. NONE of it makes any sense. There is a problem with the entire system, the pad and the washing machine that share the same electrical plug. It is a royal mess. But guess what, it gets better....I have to wait until the 10th of May to get someone out here or it will cost me a $125 additional fee. 8 more days to wait. The people on the phone are rude. Horrible. I wish I had never signed with these fools. The worst ever!

    • Phyllis L

      Date: 04/30/2025

      The technician was timely, very thorough, extremely professional and knowledgeable!

    • Gail W

      Date: 04/29/2025

      My technician **** was so very professional. He notified me 30 minutes before arriving and was on time. He quickly fixed my problem and showed me the reason for my issue. Alert 360 has always had very respectful customer

    • Samir P

      Date: 04/21/2025

      Alert360 Security System Failed No Support When I Needed It Most I had Alert360 install what was sold to me as a top-tier home security system. A few months later, my home was burglarizedand their system failed completely. I armed it before leaving, exactly as instructed. But when the break-in happened, there was no alarm, no police dispatch, and no notification. The intruders managed to bypass the entire system and even ripped it out completely.I contacted Alert360 immediately, expecting support or at least a sense of urgency. Instead, I was met with complete silence. I left voicemails daily for over a week and didnt get a single call back from corporate. When I finally reached someone, they offered to send out a technicianbut at a cost to me of $65 an hour. After their system failed, I was shocked they would ask me to pay for anything.When the tech arrived, they couldnt explain how the system had been bypassed. I was left with no security system for nearly two weeks, and Alert360 provided no real solution or follow-up. I had to hire another company to secure my ******* make matters worse, when I tried to cancel my contract, I was told they couldn't cancel it and instead offered to reinstall a new systemagain, at my expense. After everything that happened, that offer felt insulting.If Alert360 responds to this complaint suggesting they tried to resolve the issue, I want to be clear: they did not. My calls were ignored, and their follow-through was nonexistent.This was a deeply stressful and disappointing experience. I no longer feel safe trusting this company with something as important as home security.

    • Judy G

      Date: 04/21/2025

      **** did a great job.. Alert 360 is the best alarm company

    • John P

      Date: 04/18/2025

      Sales quoted everything accurately. Technician arrived and was patient, knowledgeable, and efficient. Job was competed at quoted cost. Very happy with Alert 360 so far.

    • Terry W

      Date: 04/17/2025

      The tech arrived in the selected window time, he was great and performed all the repairs and checked complete system.Never had a bad experience with 360 Security

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