Reviews

This profile includes reviews for AVIS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AVIS

  PO Box 699000 Tulsa, OK 74169-9000

• 

  Avis Car Rental

  49 Viscount Avenue S.W. Medicine Hat, AB T1A 5G4

• 

  Avis Car&Truck Rental

  2828 - 23 street NE. Calgary, AB T2E 8T4

• 

  Avis Rent A Car

  1879 Gadsden Hwy STE 103 Birmingham, AL 35235-3215

• 

  Avis Car Rental

  1000 Glenn Hearn Blvd SW Huntsville, AL 35824-2107

Review Details

• Review fromJessica M

  Date: 04/10/2025

  I would give 0 stars if possible. I rented a vehicle 3/10/2025 and returned it 3/15/2025. I only used it to go from the airport to the hotel and back. I was notified on 3/19/2025 that I was going to be charged a $450 Hazard Cleaning Fee. I requested the reason for this as I barely used the vehicle and most definitely did not have anything hazardous in it. The documentation they provided was random pictures of the outside of the car, the car stickers, mileage, and a picture of a window that had "3/14 Smell like Pee Pee" written on it. There was no urine or nasty garbage in that vehicle that could have caused it and I barely used it. Also, I returned it 3/15, not 3/14. I had to follow up several times to get a response and the most they said they could do was charge me half of the amount. I have a dispute open with my credit card company and let Avis know I will not be paying a cent as I barely used the vehicle and charging me for some random smell that definitely was not from me is insane. Also, someone writing "smell like pee pee" on a window is not evidence of anything and sounds childish. Absolutely disappointed by this company and will never use them again. It looks like they also do this to a lot of people, but more so for cigarette smells.

  AVIS

  Date: 04/11/2025

  BBB Review#: 37218
  Case: 
  
  Dear ******* ******,
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
  
  Sincerely,
  
  Avis ************
  Customer Advocacy Response Coordinator

  AVIS

  Date: 04/11/2025

  BBB Review#: 37218
  Case: 71796525
  
  Dear ******* ******,
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
  
  Sincerely,
  
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromJanell H

  Date: 04/10/2025

  I have never rented through Avis before and I never will again. I compared prices and noticed that I could get a larger SUV with a "pay now" discount for the same price as a sedan at Enterprise so I decided to go with Avis.When I arrived to pick up the vehicle, they gave me the paperwork and said "initial here, here, here, and here". They did not once explain or read any policies to me, review the vehicle or do any kind of walk through. While walking out, I mentioned bringing it back early if necessary and the staff explained that if I did prepay, I would not receive a refund for the days not used, and that they could not doing anything about it because they were a satellite office and I would have to "take it up with Avis", which was news to me. I went outside and did a walk through by myself and took pictures of the condition of the vehicle prior to leaving. I do not need the vehicle for as long as I reserved it for. I changed my reservation to end earlier than I had originally booked for. I noticed a negative number and assumed since they let me change the date, that I would be getting a refund. I called to see how that process works and was told that per the policy, I would not be getting a refund.Apparently the policy says that you will not get a return if you return it early, which is very much in the "fine print" and not explicit to customers. I assumed the discount was for paying prior to picking up the vehicle.I explained multiple times my problem was not with the policy, but the manipulation used by not making it explicit what the policy is at the time of booking and the failure of the staff to review these policies. I spoke to a standard customer service representative and requested escalation to a supervisor. The supervisor was very rude and combative. I'm sure she would say the same about me however, this situation does not sit right with me as they are manipulating and taking advantage of their customers.

  AVIS

  Date: 04/14/2025

  BBB Review#:37217
  
  Dear ******* ********, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis ************
  Client Relations Team

• Review fromSavana L

  Date: 04/09/2025

  My husband booked our rental car to be picked up when our flight landed in ** and already PAID for it. We arrived and were told he had not used an acceptable form of payment. The payment was his CREDIT CARD through Apple Pay, which was offered as an option through their website. He showed receipts, confirmation emails, THEY WOULD NOT GIVE US THE CAR WE HAD PAID FOR. NEVER use Avis. We certainly never will.

  AVIS

  Date: 04/14/2025

  BBB Review#:37209
  
  Dear ******* *******, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis ************
  Client Relations Team

• Review fromNoel M

  Date: 04/07/2025

  I waited 45 minutes to get my rental and was overcharged for the base rental price as well as being overcharged for add ons that I didnt want to purchase. When I realized that I was being overcharged for the entire rental I called customer service but was told that I couldnt dispute any charges until I returned the vehicle. I was charged 300+ dollars over the price of the base rental that I prepaid in advance and I was charged 600+ for add ons that I didnt agree to. So basically I was charged over 1000 dollars for services and upgrades that I didnt want or need. They tried to take advantage of me but I caught them. Now Avis according to them will only give me 50% of the disputed price instead of a full refund. DO NOT USE THIS COMPANY THEY ARE CROOKS AND WILL TRY TO SNEAK EXTRA BS CHARGES INTO YOUR BILL WITHOUT YOU NOTICING.

  AVIS

  Date: 04/09/2025

  BBB Review#: 37191
  Case: 71367020
   
  Dear ******* *******, 
   
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  We have reviewed your rental and the notes from your case. We have contacted the Operations Manager to investigate the issues you raised further. When we receive a response from their office we will advise you of the resolution. We apologize for the inconvenience this has caused. We appreciate your patience during this process.
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
   
  Sincerely,
  
  
  ABG Client Relations Team 
  Avis ************

  AVIS

  Date: 04/09/2025

  BBB Review#: 37191
  Case: 71367020
   
  Dear ******* *******, 
  
  Thank you for your patience as we awaited a response from the operation Manager regarding your inquiry. 
  
  After a thorough review, the location has confirmed that all optional coverages were selected and signed for at the time of rental. They have also provided a copy of your signed rental agreement, which reflects your acceptance of these charges. 
  
  Based on this documentation, the charges applied to your rental are valid. We understand this may not be the outcome you were hoping for, and we sincerely apologize that we're unable to provide a more favorable resolution. 
  
  Kind regards,
  
  ABG Client Relations Team 
  Avis ************

• Review fromJoel B

  Date: 04/07/2025

  I rented a car on the fly because my flight from **************** to ********** was cancelled. They told me it would be around $185 to drive it the three hours to ***********. With hidden fees it ended up costing close to $350+. 2 weeks later I get a letter in the mail that says I damaged the windshield and they're charging my card another $600 for damages. I called customer service and explained that the crack in the windshield was there when I picked up the car but I was in too much of a hurry to run back inside and say "hey you know there's a crack in this windshield right?" I figured they knew what they were doing... but no, they blamed it on me and are charging me no matter what. I will never ever rent another car from these scammers. I should have taken a picture and run back inside and told them about it so I guess that's my one thousand dollar fault for not saying anything. ****** learned. Lookout people, AVIS will ring you dry for every car rental. They love this scam and the customer service people hung up on me more than once after taking my number and then saying "we can't make outbound calls"... then why did you take my phone number. WORST CAR RENTAL COMPANY ON THE PLANET

  AVIS

  Date: 04/08/2025

  BBB Review#: 37180
  Case: 71691088
   
  Dear ******* ******* , 
   
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  Based upon the information you provided and the findings of our internal investigation, we show the additional charge on your rental was for fuel. 
  
  As for the damage charge, we show you contacted customer service about this was advised to provide us with documents showing this was pre-existing. If you can please respond to the email with the document that you have. 
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
   
  Sincerely,
  
  
  ABG Client Relations Team 
  Avis ************

• Review fromMarcy L

  Date: 04/04/2025

  I had to give a deposit of $200 in addition to the other fees. I filled the car up with gas. They kept my $200 deposit with some made up fees! Will never use them again.

  AVIS

  Date: 04/07/2025

  BBB Review#:37161
  
  Dear ******* Lake, 
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance. 
  
  Sincerely,
  
  Avis ************
  Client Relations Team

• Review fromGino P

  Date: 04/03/2025

  Im an experienced **** driver (4.7 rating, 6+ years, *****+ rides) and recently had a frustrating and disappointing experience at one of your locations.On the morning of April 3rd, I tried calling the location several times from my phone to ask about **** rentals no one picked up. My call was eventually routed to the 800 number. Around lunchtime, I called again using a different number and finally reached a *** named ***, who confirmed there were **** cars available.Based on that, I spent about $25 on an **** to get there. I already had my WPS number and reservation. But once I arrived, *** who had just told me cars were available immediately said, We dont have any **** cars. Its closed, before I could explain anything.Ive had prior interactions with her, and her attitude toward me has always been dismissive. I sat in the lobby and observed her rent out **** vehicles to at least four other customers. When I pointed this out, she said, **** you gave me a hard time last time. Like I said, we dont have any cars. When I asked if I was being banned, she said no but her behavior clearly said otherwise.I waited from 12:30 PM to 1:45 PM and watched multiple customers rent **** cars while I was ignored. I believe I was singled out unfairly, and that kind of treatment is unacceptable.I have no issue with Avis as a company, but I do have a serious issue with how I was treated by this particular employee. Im speaking up not just for myself but for others who may be experiencing the same thing.

  AVIS

  Date: 04/04/2025

  BBB Review#: 37153
  Case: 71608659
   
  Dear ******* **** Peguero *******, 
   
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
   
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
   
  We show that this case was sent over to our ******************** and it is actively being handled. 
   
  Sincerely,
  
  
  ABG Client Relations Team 
  Avis ************

• Review fromSpencer S

  Date: 04/03/2025

  Lawyer for many years. Rent many vehicles. Avoid AVIS. Just rented a Camry from KC to ******** for 2 days. I paid at reservation time on computer. I ended up using the vehicle just 1 day. Vehicle they sent me in late at night had front bumper fascia hanging off bumper and needed an alignment. I turned the vehicle in early, the lady in Avis parking lot said no problem they'll refund the 2nd day. I called ************ and lady just told me no refund possible, as I paid in advance for 2 days. **mplete BS. Back to Hertz. Good ridence with a ** that can't bill for actual time used. AND, put you in a damaged vehicle to boot. Enjoy your scammed $75. Put it toward your bankruptcy attorney fees.

  AVIS

  Date: 04/07/2025

  BBB Review#: 37145
  Case: 71605986
  
  Dear ******* *******, 
  
  Thank you for taking time to contact us regarding your experience with Avis. Reports such as yours are most appreciated, since they help us target and correct areas of service which might be improved.
   
  Any difficulties or problems encountered by a customer are a concern to us, and we apologize most sincerely for any inconvenience you may have been caused. Please be assured that your experience was not typical of Avis usual high standards, and that the responsible manager has been contacted to prevent any recurrence.
   
  Although we realize that we cannot make up for a disappointing experience such as this, we do appreciate your contacting us. Only by being made aware of a problem can we correct it and offer the high quality of service that our customers expect and deserve.
  
  
  Sincerely,
  
  Avis ************
  Client Relations Team

• Review fromJoel K

  Date: 04/03/2025

  I rented a car in February for a work trip. It had a ding that they didn't note, but i took a picture of. More than a month later, they sent me a letter trying to charge me $1600

  AVIS

  Date: 04/04/2025

  BBB Review#: 37143
  Case: 71626846
  
  Dear **** *****,
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for allowing us to assist you, please note you can also contact our **************** Team directly at ************ for assistance.
  
  Sincerely,
  
  Avis ************
  Customer Advocacy Response Coordinator

• Review fromBrendon C

  Date: 04/02/2025

  The vehicle I rented was dropped off where there was no clerk to accept the vehicle return so I had to put my keys in a dropbox. They then charged me for a dent on the side of the vehicle. I sent video evidence that I took during dropoff which clearly shows the dent not present. Someone opened a car door into it after I dropped it off. Despite this, they have refused a refund. This should be illegal. Also, they charged me a late dropoff fee, but I dropped my keys into a box so it's impossible to know if I was late (which I wasn't).

  AVIS

  Date: 04/04/2025

  BBB Review#: 37131
  Case: 70984148
  
  Dear ******* *******,
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.

  We do show that on April 3, 2025 we issued a credit of $899.69 to your card on file to resolve this issue.

  I assure you we take matters of this nature seriously and are committed to continually improve our service. I look forward to having you use Avis rental in the future and having a much improved
  experience.