About

Local BBB:

Better Business Bureau Serving Central Oklahoma

BBB File Opened:

10/24/2023

Business Started:

4/7/2021

Business Incorporated:

4/7/2021

Type of Entity:

Limited Liability Company (LLC)

Alternate Names:

Bonzenshop, ISOTokenShop, DeFi Inquisitor

Bonzenshop

ISOTokenShop

DefiInqusitor

StellarUnicorn, Hitzone,

Bonzenshop, StellarUnicorn

Business Management:

Mrs. Carol D Harris, CEO/Owner

Additional Information

Refund and Exchange Policy

Refund policy
Effective Date: 10/16/2023

Thank you for choosing Bonzenshop for your shopping needs. We are committed to providing you with the best products and customer service. Please read our return and refund policy carefully.

California Residents

Right to Cancel: If you are a California resident, you have the right to cancel any purchase within 7 days of receiving the product and receive a full refund. To initiate a return, please contact our customer support team at (405) 358 - 3703 or email [email protected].
UK Residents

Consumer Contracts Regulations: If you reside in the United Kingdom and wish to return a product, you have 14 days from the date of delivery to do so for a full refund. To start the return process, please contact our customer support team at (405) 358 - 3703 or email [email protected].
International Customers

General Returns: For customers outside California and the UK, we accept returns within 30 days of the delivery date. Products must be in their original condition, unopened, and with all original packaging and tags.
Refund Process and Investigation

*Refunds will be issued to the original payment method used during the purchase. Before a return can be completed, our support team will conduct a brief investigation. Here's how it works:

Upon initiating a return request, users must provide pictures of the item in question.
An investigation will be conducted, which may take up to 24 hours.
If the refund is accepted, the funds will be processed for refund.
Email Subject Template for Return Requests

To expedite the return process, please use the following email subject template: "Return Request - Order #[Your Order Number] - [Your Name] - [Your Contact Phone #] - [Your Email]"

Timeline for Refund

Once the refund is initiated, it should take 3-5 business days for the funds to be credited to your debit card account.
Please note that the exact timeline for funds to appear in your account may vary, and we recommend checking with your financial institution (FI) for further assistance.
Return Shipping

Customers are responsible for return shipping costs unless the product is damaged or defective upon arrival.

Non-Refundable Items

Certain products are non-refundable, including but not limited to perishable goods, personalized items, and gift cards.

Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will provide instructions for returning the item and arrange for a replacement or refund.

Contact Us

If you have any questions or need assistance with your return, please don't hesitate to contact our customer support team at (405) 358 - 3703 or email [email protected].

Business Categories

Ecommerce, Cyber Security, Artificial Intelligence