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Business Profile

Ecommerce

GameRoomSolutions.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ecommerce.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The left side of the machine does not light up. At first the business tried to resolve but after a few weeks theyve completely stopped working with me. 

  • Initial Complaint

    Date:03/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Absolutely terrible. False advertising to say the least. Sent multiple broken/missing/not completed parts out. Doesn't refund the correct amounts once items shipped back. Has informed countless voicemails and emails until legal action is threatened.

  • Initial Complaint

    Date:01/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I appreciate whatever help the BBB gave me. The company ***************** contacted me directly and have now shipped my replacement parts. I was would like to somehow close this complaint with the BBB. Thankyou again.

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received the arcade back in October. There were damaged pieces, some were missing and they were not created properly. I got in touch with them via email. We were talking up until November 10th. They said they would be sending me the corrected parts and what was missing. After that I stopped getting replies and they never answered nor returned any of my phone calls. I have not been able to put this arcade together yet I have spent over $2000 with this company.

  • Initial Complaint

    Date:11/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bunch of arcade mods from arcademodup but Gameroom solutions fill my order . They sent very quickly which was odd as they state 2-6 weeks build . Every item was broken , was not cut correctly or just did not work . On top of that it damaged my cab . I want the items I ordered working as stated by there site which is plug and okay not build or refund plus repair costs .
    Seems like a scam two companies but same obviously. Seems fake or just not real

    Business Response

    Date: 03/08/2023

    Business Response /* (1000, 11, 2023/01/25) */
    Mr. ********* refuses to send back product he has and also filed a claim to get him money and wants to keep everything as well. It is insane that the BBB is choosing to ignore emails where Mr. ********* used profanity with me and my staff. Mr. ********* ignored instructions, used profanity with my staff and refused to return anything and is now telling lies on youtube and only making himself look ignorant. I have offered all the resolution I can. If Mr. ********* would return my product this would be over.


    Consumer Response /* (3000, 13, 2023/01/30) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Again this company is just a scam . He runs two businesses so he can rip off customers on both . I paid for a drop in plug and play mod which was not that . Not plug and play and not as advertised. He just can't take the fact every item he sent did not work snd did not send over half the order because back order im told after I paid . No time when those items in .

    He never offered a refund or for me to ship anything back . I do not want his broken non working items do he can have them . Oh that right he expects me to pay for that too.

    The fact is I ordered from one company but get from another. Everything was broken or not working . Nothing was as stated in website .
    Now he is complaining about YouTube ? Again I warned others about his fraud company and how horrible its products were and looked. Nothing fit , nothing worked so blames me .

    I got same mod done by s real modding company with zero issues and drop in plug and play.

    This company just fails snd lies then can't fix or expects you to pay more .
    Total fraud and scam

GameRoomSolutions.com is NOT a BBB Accredited Business.

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