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Business Profile

Auto Lube

Express Oil Change & Service Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Lube.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Express Oil Change & Tire Engineers

    ************************************************************************

    Store number:  **************

    Corporate Number is I believe ************

    ******************************************

     

    it is busted and they are responsible. They were rude and said they would have to file a claim. For months we followed up and were told that the issue was with claims. We never heard anything from their claims department or the store. We were never given a claim number or communicated with in any way. Today we called and followed up again, and we were told a whole new lie about the cause of the issue and told they wont be doing repairs and we have 48 hours to pickup the van that doesnt run. This is after they have had it for 6 months and never once bothered to give us an update.

    Business Response

    Date: 12/12/2024

    The customer brought their vehicle into the store in March for a fluid leak.  We found a pin sized hole in the water pump and presented these finding to the customer and they approved the ********************** to replace.  After we replaced the water pump and the customer had cashed out the ticket the customer informed our mechanic that he had put stop leak in his car.  The customer called in a day or two later saying that his vehicle was overheating.  We paid to have the vehicle towed back to the store to check it.  The water pump and thermostat were not leaking.  We performed a compression test at this time and found that it was leaking compression to the cooling system.  The store manager had spoken with the ***************** when customer brought vehicle in and was informed that we would deny the claim if filed.  The customer then threatened to call their lawyer and had become unreasonable.  We did not perform a block test during the first visit.

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car dropped off at said auto shop on 8/2 to fix the A/C, which just needed a new compressor otherwise the vehicle was working fine. Upon picking up my car and driving to work and home later that day my car broke down so I called the shop and explained that, to which they told me to just bring it back in and they'd take a look at their work. I had to keep restarting my car and drive a little further down the road for it to break down so I pulled into an AutoZone so they could read the code and then kept restarting and breaking down until I made it to another autoshop that explained the problem was likely the fault of the mechanic that changed the compressor. On the following Monday I had the car towed back to Express oil change and tire engineers in broken arrow where they had the car for 4 days. They claimed the part was broken and damaged before working on the vehicle, which is impossible since they diagnosed the compressor issue and did the repairs without ever mentioning the part that was 'already broken'. They claimed that I would need to pay for the parts and repairs but later in the phone call said they'd give me half off the parts and labor. I had the car taken out of that shop and towed to a different auto shop that verified the part was undoubtedly broken when the original work was done and that the entire job was "botched". This ordeal cost me hundreds of dollars in towing and missed work because of this vehicle issue. The only acceptable resolution would be a refund from this business.

Express Oil Change & Service Center is NOT a BBB Accredited Business.

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