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Business Profile

Legal Services

LegalShield

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for LegalShield's headquarters and its corporate-owned locations. To view all corporate locations, see

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LegalShield has 417 locations, listed below.

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    Customer Review Ratings

    2.29

    Average of 225 Customer Reviews

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    Review Details

    • Hui-Hsin W

      Date: 05/23/2025

      The company advertises that membership can be canceled "at any time" and suggests that doing so is as simple as sending an email or making a phone call. I submitted my cancellation request via email on April 30, 2025, but received no response beyond automated replies. I followed up again by email on May 9, 2025, and still only received automated responses. On May 15, I discovered that they had continued to charge my account. I called their customer service and was told that cancellations take 15 days to process. According to them, my request was not processed until May 13, 2025, meaning my membership would remain active until at least May 28. When I asked for written documentation explaining this 15-day processing policy, they stated that it is an internal guideline and could not be shared. As of today, May 23, 2025, my membership is still active according to the app, and I have received no further communication confirming the status of my cancellation. Given these inconsistencies and the lack of transparency, I am sharing my personal experience to warn other people about their practice.

    • Zachary J

      Date: 05/15/2025

      The attorneys we spoke with were friendly, knowledgeable and as helpful as they could be on their end. Having this available gives me and wife peace of mind.

    • Travis T

      Date: 05/14/2025

      Prepaid legal is a great service. They always l have the answers to all of my legal problems. That’s why I’ve been with them over 20 years.

    • John B

      Date: 05/09/2025

      My Legal Shield provider firm told me what I needed concerning a private issue. I carefully considered my options and made the best informed decision. I appreciated the various options for connecting with the provider firm's experienced lawyers (call back, text, e-mail) and the follow-up satisfaction surveys. While I dislike the modicum of vulnerability while interacting with any lawyer, my provider firm keeps me and other members in the know with monthly newsletters and relevant webinars. Thanks!

    • Jennifer C

      Date: 05/09/2025

      The attorneys that return my call aren't always the most polite, but they get the job done and they know their stuff. I've been a loyal LegalShield member since they were called Pre-Paid Legal back in the day. I think I originally joined in 2001. They've saved me time and again from shady landlords, helped with car buying and my divorce, and helped me *** a *** who caused a major car accident when he and his insurance refused to pay. They don't handle every case in house, sometimes you'll get referred to an associated attorney, but they're very knowledgeable and helpful when explaining legal situations. Worth every *****!

    • Median A

      Date: 05/08/2025

      **** ******** great service responds quickly to email professional lawyers.

    • Jim Q

      Date: 05/08/2025

      The lawyer gave me the advice I needed. She answered my many questions and afforded me all the time I needed.

    • David S

      Date: 05/08/2025

      In 2023 LS saved in $15K in costs I would have paid for college stemming from an issue with my ex-spouse and a financial gift to our kids. In 2024 they save me from paying $12K for 3 additional years of child support for a child going to graduate school. I didnt know what I was doing, but LS really save me a lot of money I thought I had to pay out of my pocket. About a whopping $27,000!!!

    • Mark B

      Date: 05/08/2025

      Love legal shield helped out big time thank you so much

    • L. D.

      Date: 05/05/2025

      shady, misleading company! They offer one thing and don't deliver! This truly should be marked as a scam!

      LegalShield

      Date: 05/07/2025

      *****, thank you for bringing your concern to our attention. LegalShield is a monthly legal subscription service that operates in a highly regulated industry, monitored by the *** and is most certainly not a scam. We would like the opportunity to review this matter further and provide you with the support you need. To do so, we need a bit more info. Please submit our Lawyer Service Concern Form at https://legalshield.typeform.com/to/pSnMnF , and a team member will reach out to you directly. We look forward to assisting you.

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