Complaints

This profile includes complaints for Elite Signature DJs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Elite Signature DJs has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Elite Signature DJs

  null West Chester, OH 45069-1044

  
• 

  Elite Signature DJs

  8080 Beckett Center Drive Suite 304 West Chester, OH 45069

  
• 

  Elite Signature DJs

  190 W Sharon Rd Cincinnati, OH 45246-4338

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  We have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve our complaint.  For your reference, reasons for rejection are included below.

  There were multiple inaccuracies in Dave's response that we want to highlight on the record before closing our response:

  ******* told Dave they changed the bridal entrance song, but this was not last minute. This was requested on May 26, and the DJ responded without raising any concerns on May 27. The wedding was on June 10. A copy of this email communication with the DJ is attached. 

  After a phone discussion, the couple eventually agreed to a $100 refund, but when the refund email was sent and required them to agree not to share negative feedback they emailed Dave letting him know they declined it. At that point they had no intention of trying to get any larger refund and never gave any implications that that is what they wanted. Their email response to Dave clearly states: "We are not accepting the refund. This complaint is not completed. We will be retaining our
  right to share our experiences online and with those around us." Evidence of this is also attached.

  The outcome and enjoyment of our wedding was unrelated to the DJ service, and it is troubling that Dave is trying to justify poor DJ services and customer service based on our wonderful guests' enjoyment despite the numerous issues. The couple does not wish to seek any refund or further action with Dave, but wanted to make the issues known and set the record straight on the multiple inaccurate statements made. 

  Regards,
  
  
  
  ****** *** ******* *****
  
  

  Business Response

  Date: 06/27/2023

  I am sorry that the client wasn’t happy and I was sympathetic
  towards them until they demanded a significant refund.  I have videos of everyone dancing
  and having a blast which I can share.  I have attached
  the signed contract.  The refund offer was extremely generous
  considering their contract states that any issues need to be brought to our
  attention no later than 3 days after the event (section 9).  The couple emailed me 8 days later stating
  there were a handful of issues but mainly concerning the ceremony.  I then spoke to ******* and then Hannah
  called me right after.  Hannah told me basically
  that the contract didn’t apply to them, and she also told me that they kept
  Koen the entire time.   
  *******, the groom admitted to me that they changed the song
  last minute and notified Koen.  The remix
  MP3 played the first part for over 2 minutes and then sounded like it malfunctioned.  Yes, our DJ should have listened to it but
  Hannah admitted to me that she didn’t discuss the MP3 with him ahead of
  time.  As far as the introduction are
  concerned, Hannah emailed me that they had to have a friend make the grand entrance
  introductions to ensure this part was done well.  Koen told me that because of the complexity
  of the introduction songs (start it when the beat drops, then start the second
  song at the chorus)  he thought it would
  be a good idea a friend announce since the client was already upset about the
  ceremony entrance song.  
  I agreed to refund the client $100 which I shouldn’t have
  done considering the contract terms and how much they were insulted by the
  offer.  The offer was turned downed in
  hopes I would give into a larger refund because of negative comments online and
  to the BBB. 
  If you have additional questions please let me know.
  Best Regards,
  Dave K*****