Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Digital Forensics Corp. has 8 locations, listed below.

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  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

• 

  Digital Forensics Corp

  5854 Barnes Rd Colorado Springs, CO 80922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company says they will take care of the extortionist and have the know how and proprietary software and will stop the bad guys. 90% success rate. $3000 got me nothing. Scammers are back after one week. Their services failed. Then they want another $3000 to take care of what they failed at with the first $3000. Stay away from these guys. They(*****) scare the crap out of you about the scammer and how the company will take care of them - and of course you are under an incredible amount of pressure and duress .530624

  Business Response

  Date: 05/05/2023

  Hello,
  
  Unfortunately, we cannot guarantee any specific outcome or result. However, thank you for speaking with us in order to come to an alternative amicable resolution. We appreciate your business.

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  
  
  
  
  contract. I still owe $441 for their services. I got a report that there was nothing abnormal. To date, the unauthorized access continues, I have had 4 separate compromised financial accounts through my apps on my “secure” iPhone 14 Pro. I submitted a survey & got a phone call from a higher up; however, the person will NOT return my calls even after several attempts. CASE:494601. I request a billing adjustment & no reporting to any credit agency.

  Business Response

  Date: 03/30/2023

  Hello,
  
  Unfortunately, we cannot guarantee a specific outcome or results when it comes to forensic investigations. However, thank you for taking the time to speak with our customer service manager in order to come to an amicable resolution.

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RECEIVED VIA PHONE BY BBB STAFF MEMBER:

  Consumer called and asked that we close his complaint as resolved

  their leverage against you. call local law enforcement and seek mental help. these people will take advantage of you in your worst possible state of mind. I feel used and taken advantage of by these people. Please reconsider before you buy anything from these people.

• Initial Complaint

  Date:03/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* **********
  
  
  
  
  find these posts. All he did was ask which accounts these were and he would send a block request. They would not share what the analyst said to cause this, and when I asked what information he found, the analyst said he thought he located the country the person lived in... I had already mentioned I thought that is the country the individual was residing in. Every person I spoke to there sounded extremely unintelligent and literally the only thing they did was request to block the account. The only other advice was to tell us to do the same and not engage.
  
  I would have been better off dealing with this myself. They were never available to speak, and when they did it was always pushing back on when they could give me information. Due to the timing of the matter, I did not do my diligence on the reputation of this company. This is an absolute scam, I would resort to any other measures than using this company.

  Business Response

  Date: 03/16/2023

  Hello, 
  
  Thank you for taking the time to speak with our customer service manager. It looks like we were able to come to an amicable resolution.

• Initial Complaint

  Date:02/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $1500 to get a service for my problem that I had on Thursday, resolved the problem the next day and requested a refund on Friday. They waited until Monday to try contact me but I had told them I was busy Monday during the afternoon. Told them to contact me Tuesday, way past the point of refund at this point even though I requested last Friday, one day after paying, and I still have yet to get ahold of anyone by phone and email communication has stopped after one email each person I email. Just looking for a refund of my money and I will stop bothering.

  Business Response

  Date: 03/03/2023

  Hello,

    Thank you for taking the time to speak with us. We apologize for the delayed response. The cancellation request was submitted on Friday and our customer service team was unavailable over the weekend so we weren't able to reach out until Monday during regular business hours. It looks like you spoke with our customer service manager and we were able to come to an amicable resolution. If you have any other questions feel free to reach out to us. 

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  
  
  
  
  
   t them was the Tor Browser artifact. ESET, indicated that the tor artifact is incorrect. This artifact was listed on the Affidavit. I payed for the Affidavit. I am now questioning the rest of the report, as a forensic company that mis identifies a Tor Browser is pretty suspicious. The software tool they used was a third party, however a simply follow up or cross reference should have taken place. This is an important artifact, as this indicated method, motive to conceal. I can not use this affidavit in court unless they provide another method of compromise artifact. I will be calling the Attorney General to get their thoughts on potential fraud. Both my computer and phone were extracted by tools Magnet Axiom and Cellebrite.

  Business Response

  Date: 02/06/2023

  Hello,

   

    We have attempted to reach you regarding this complaint. Please call us back at your earliest convenience so that we can assist you with resolving the matter. 

• Initial Complaint

  Date:02/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of sextortion. Being scared I google searched what to do. Digital Forensic Corporation was the first one to pop up. After calling them I was told that in order for the problem to go away I needed to hire them so they could fix it. They said that the blackmailer would keep coming back and they would eventually ruin my life. They told me the blackmailer will doctor the photos to where it looked like is was a pedophile or send them to my family. They said the blackmailer would send the photos to my job and/or my school. They told me I had to hire them and that there was nothing else I could do. Being scared I gave them 3000 dollars in return they would find the blackmailer and confront them on my behalf, and that they would get confirmation that the photos were deleted. They used scare tactics to get me to pay them more and more money, saying the more I paid them the faster they could get on the job. After I paid them they basically ignored me for 3 days and said I had to wait. I tried to contact my "case manager" many times and he never answered. After a couple weeks of this they contacted me and said that they couldnt find the blackmailer and said they needed more money in order to continue on to "phase 2". They said at the end of phase 2 the black mailer would be arrested and I wouldn’t have to hear from them ever again. During this whole time they told me not to go to the authorities because there was nothing they could do. When I said that I wanted to back out because they didnt do their part they threatened me and said they would get the credit bureau involved.

  Business Response

  Date: 02/06/2023

  Hello,

   

    Thank you for taking the time to speak with our Customer service manager so that we can come to an amicable resolution. 

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ***** *******
  
  
  
  
  

  Business Response

  Date: 01/30/2023

  Hello,

   

  Thank you for bringing this to our attention. We apologize for the miscommunication. It looks like you spoke with our quality assurance manager and we were able to come to an amicable resolution.

• Initial Complaint

  Date:01/04/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  
  
  
  
  on they are getting any money from me is because they are holding old pictures hostage with no proof that they will ever give them over. Please, advice, and also highly recommend against their use. Also my hard drives were given two separate case numbers, and they have only ever gone over one. Case ******

  Business Response

  Date: 01/09/2023

  Hello,

   

  Thank you for reaching out and notifying us of this issue. It looks like you spoke with our customer service manager and we were able to come to a satisfactory resolution. If you have any other questions or concerns in the future please don't hesitate to reach out to us directly. We would be more than happy to assist you. 

• Initial Complaint

  Date:12/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/17/2022 I paid digital forensics a down payment of 250 dollars. They kept leading me on every time I contacted them saying that my case manager would contact me either that day or the next and it never happened. They told me not to worry and just kept stalling out on me. The refund policy is that they will refund your money if your case hasn’t been picked up so I called demanding my money back and conveniently the next day my case manager called me. They did that on purpose in order to avoid refunding me and I want my money back.

  Business Response

  Date: 12/30/2022

  Hello,
  

  We have attempted to contact you multiple times in efforts to help resolve this issue. Please call us a* ************ **** ***  at your earliest convenience and our team would be happy to help resolve any issues you might have. Our customer service manager ***** would be happy to assist.