Business Profile
Heating and Air Conditioning
Logan AC & Heat ServicesHeadquarters
Reviews
This profile includes reviews for Logan AC & Heat Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
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Review fromDavid N
Date: 09/21/2022
I have been using Logan for semiannual maintenance for several years. The time finally arrived where the whole ac/heating system needed replacement. The installation was completed in one day. The crew sent was very courteous, cleaned up so that you didn’t know they had been here and answered all questions as well as explaining the process from start to finish. All of the time I have used Logan their technicians have been courteous, helpful and timely in completing their jobs. I highly recommend Logan for any or all of your ac/heating needs.
Logan AC & Heat Services
Date: 10/19/2022
Thank you so much for being a long-time customer of our company. We appreciate you allowing us the opportunity to serve you through both routine maintenance and now a complete HVAC system installation. Please continue sharing your story with others. We look forward to continuing to provide your home with comfort for a long time to come.Review fromSam M
Date: 08/16/2022
Very happy with the work that Logan did. Their employees are very knowledgeable and very thorough. They also provide the quickest service that I have ever seen.Logan AC & Heat Services
Date: 08/17/2022
Thank you for your kind words! If at any time you have questions or concerns, please contact our office at 513.471.3200 option #2. Thank you!Review fromStephanie H.
Date: 08/15/2022
Very pleased from the time of the quote to the install! Everything went smoothly. Excellent Team!!!Logan AC & Heat Services
Date: 10/19/2022
Hi! Thank you so much for taking the time to leave us a 5-star review on BBB. We appreciate you placing your trust in our team. Being in the 'comfort business' we aim to keep each installation moving along smoothly for our customers. We are delighted to know that your home feels comfortable once again, and we hope to maintain that comfort for your for many years to come.Review fromNikkia S
Date: 08/02/2022
Very happy with Logan’s team. They called and showed up early (which I appreciated with no AC!) and got my new unit installed in less time than anticipated. I’m looking forward to the peace of mind that the new, reliable unit will bring!Logan AC & Heat Services
Date: 08/05/2022
Thank you so much for your kind comments about our installers. We do take great pride in our team and the craftsmanship they offer on every single installation. We hope you enjoy your new heating and cooling system. Be sure to keep it maintained, and don't hesitate to share your story with others. We love referrals.Review fromwilliam G
Date: 07/28/2022
I called Logan to check my AC can not get humity below 70%. They checked furnace humidifier? they did not check AC condition at all. Charged me 109 Dollars and did nothing.. Called them back because i have the same problem. The lady on the phone has no idea how a AC works Was willing to send a tech but i would have to pay the service fee( 109) again. She adviced me if i had signed a service contract they would have checked the AC.Logan AC & Heat Services
Date: 07/29/2022
Thank you for your latest feedback. We wanted to look further into your account and the appointment you had with our technician to determine what repairs took place. When we came to your residence on July 18th for a humidity issue in the home, our technician found the humidifier valve was bypassed to directly run to the humidifier pad, which you had done. When the humidifier valve is bypassed in this manner, it does not engage the solenoid, which as a result will cause the humidifier to constantly run and not shut off when necessary, putting excess moisture into your home’s air. This is causing the high humidity issues you have in your home. When our technician made the repair, he noticed a difference in the humidity in your home before he left your residence. According to the technician’s invoice, you had bypassed the solenoid due to it clogging up each year from hard water. At this time, the options to correct the humidity in the home would be to either re-run the water line back into the solenoid or replace the solenoid and then to re-run the water line. Until such adjustments are made on your system, excess humidity will continue to be present in your home.Review fromC. W.
Date: 07/21/2022
I purchased $15,000 worth of heating and AC in March, 2022. I was told I needed an upgraded system to adequately cool my loft as my condo (2,043 square feet) has a vaulted ceiling in my kitchen leading up to my loft. The thermostat has to be turned to approximately 66 degrees to get the temperature to around 72 in the loft. The temp is set at 66 degrees, however, the actual temperature in the downstairs is around 60 degrees. All of this is controlled by a blue tooth "stabilizer" they gave me for the loft. In reality I should have purchased a much small Trane unit and added what Logan is now recommending I buy, a mini split unit at the cost of $6,000. My previous homes, both with vaulted ceilings and lofts (3,516 square feet and 2,778 square feet) never had an issue with such a variance in temperature in the upstairs. I certainly didn't require a mini-split at either location. A major difference in my previous two homes is that cold air return in the condo is in the basement which isn't the best place for it to be located. The salesman saw this yet still encouraged me to by the next to the top of the line of Trane units. This issue will not be resolved as Logan has sent techs out and have done all they can. My mistake was to trust this family owned business, because I prefer to work with smaller companies and I didn't get another estimate when I purchased this unit.Logan AC & Heat Services
Date: 07/26/2022
Thank you for your feedback. It does appear our service technicians came out to your home multiple times to address the cooling issue in the upper level of your home. In addition, we had our field supervisor out to your home to do a full evaluation of your system to see if there were any issues to address at that time. After reading through the latest invoices, it does appear Logan Services has done everything to ensure the system is operating at peak performance for you and to factory specifications. Before the installation of your new equipment there was a 15 degree difference in your home, but after we installed your new heating and cooling system, that dropped down to a 7 degree difference. Per our field supervisor, a difference of 10 degrees or less between 2 separate floors is normal. It appears we also returned to install a wireless temperature sensor to help even out the temperature on the 2 levels of your home. Every home has a different set-up and different style in which it is able to heat and cool comfortably. The next best recommendation to help cool the upstairs to your desired temperature was the mini split system you were quoted. These 2 systems working together would allow your home to cool to your desired temperature in the home.C. W.
Date: 07/26/2022
If I knew now what you know and all of your technicians knew and your sales person knew, I would not have purchased a top of the line heating and A/C unit. I would have purchased a much smaller, less expensive unit and the NOW RECOMMENDED mini split system. I've invested $15,000 already and can't afford to pay you another $6,000. The sales rep saw my condo. Told me I needed top end because of vaulted ceilings and loft. He saw my entire condo and should have known cooling the loft area would be difficult because of where the cold air return duct is - in the basement.Review fromClaudia N
Date: 06/20/2022
6/20/22 Bobby Frye and Matt D installed and new Trane air conditioner and a new furnace today! They were very professional and nice. Their work was awesome! Thank you both for doing an amazing job!Logan AC & Heat Services
Date: 08/05/2022
Thank you so much for taking the time to share a review about our team on BBB. We know there are a lot of choices out there when it comes to heating and cooling providers, and we are delighted you chose us! We hope your new comfort system keeps your home feeling amazing for many years to come. Don't forget to tell others about our services. We love referrals!Review fromAlan B
Date: 06/14/2022
We are very “comfortable” with our decision to call Logan. Their sales and installation people were knowledgeable, honest, and professional. They even offered a window air conditioner while we waited on the scheduled installation! Great job everyone!Logan AC & Heat Services
Date: 08/05/2022
Comfortable.... that's what HVAC should be all about! Thank you so much for allowing us the opportunity to earn your business. We appreciate you placing your trust in our team. Don't forget to keep your new system maintained. If you do, it should last you for many years. Thanks again for your business. Stay cool this summer!
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