Reviews
Customer Review Ratings
Average of 157 Customer Reviews
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Review fromRaymond G
Date: 04/16/2025
I placed my order on 3/17/25 and received it on 3/20/25. The order was complete and undamaged. Such a great experience.Review fromSAM D J
Date: 04/16/2025
Very Courteous and helpful... They were very professional and always kept me informed... I have received all of my orders in great condition and in a timely manner. Thanks HVAC!Review fromDerek B
Date: 04/12/2025
I received my unit 6 days after I ordered it Great service they even called me to make sure everything was okay thank youReview fromDavid K
Date: 04/11/2025
The order was delivered in excellent condition. All items were packaged well and the shippers were pleasant to deal with. I have yet to install the 2 heaters (house and shop) but expect no problems. I have set the mounts for the mini splits and all is going better than expected. Overall, I am very happy with the service and products I have received from HVAC DIRECT and plan to use them in the future.Review fromDiontay C
Date: 04/06/2025
Fast and convenient exactly wat I was looking for.. Mr. CoolReview fromDavid M
Date: 04/05/2025
The hvac was received promptly and in good shape. I am happy with how it arrived.Review fromjantsen L
Date: 03/29/2025
They are liars and unreliable. They keep giving me new excuses and new shipment dates. It's been 3 weeks and it's not even out their door.... but when I ordered, it said it was in stock. Pathetic company!
HVACDirect.com
Date: 04/04/2025
Thank your for your feedback. Though most items are stocked directly in our warehouses, some items may ship direct from the manufacturer. We apologize for the delay on your order. Upon completion of an internal investigation, we have confirmed the cause of the delay at the manufacturer location and it has been resolved. The order is currently in transit, and tracking information has been sent to your email. Please do not hesitate to reach back out to us if you need anything else. Once again, thank you for your feedback.Review fromTim R
Date: 12/02/2024
Worst experience ever!!! Hvacdirect Customer service sucks. First they sell you something they don’t even have, then they would contact you and offer something cheesy instead. I bought an equipment which should be shipped within 7-8 days. I just had to cancel the order because they dragged it for 2 months, every time I contacted customer service they would give me new shipment day. Looks like they were hoping to push me their own cheesy brand ACIQ instead. I ended up ordering from another supplier and received the product within 8 days.HVACDirect.com
Date: 12/16/2024
Good Afternoon,
Thank you for your feedback. We apologize for the delay on your order. HVAC Direct strives to ship each order to our customers quickly. As a representative of the manufacturer, however, some unforeseen delays may occur due to the nature of logistics and manufacturing. In these rare cases, HVAC Direct will always try to find another option of equal or better quality for our customers. We apologize that we were not able to come to a resolution but do appreciate your feedback as it helps us grow. Thank you and have a wonderful day!
Review fromniki s
Date: 10/04/2024
I bought a furnace and a roof jack. We don't need the roof jack which is still in the box and they won't let us return it.
BEWARE---of a whole list of non returnables.
Now I'm out $220. This was not an obvious notice on the product!
nikiHVACDirect.com
Date: 10/11/2024
Good Afternoon,
We are happy to allow you to return this item and apologize for the confusion. Please contact our customer service team at ************ and request to speak to the customer service manager. Thank youReview fromMichael O
Date: 09/23/2024
I order a $3000 order 2 gree mini splits 25.2 seer head and condenser was told 7 to 10 business days and i would have my order i ordered on 12th it is now the 23rd and i haven’t even received a tracking number ive called 4 plus times and all the customer service people give me the same answer it will be shipping soon or they will look into it and call me back with no call backs I’ve never dealt with a company that has such horrible communication and lies being told I was super excited to order from this place and order in the future but i definitely will never be doing that again if I can’t get my order in time I will be canceling my orderHVACDirect.com
Date: 09/26/2024
Good Afternoon,
Thank you for your purchase, as well as your feedback. Though most products are shipped from our direct warehouse, we are also a manufacturer representative and will ship several products direct to our customers from the manufacturer supplier. Per our listed terms and conditions, some lead time changes or delays may occur. HVAC Direct is unable to control or foresee these delays, and we apologize for any inconvenience this delay may have caused.
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